Additional Information for Nine9

According to information in BBB files, this company has a pattern of complaint alleging advertising, billing, and refund issues. Specifically, complaints allege advertising for virtual casting calls for specific TV shows or movies are instead a sales presentation for the company's services. Some consumers report difficulty opting out of text communications from the business. 

On August 31, 2023, Nine9 responded to BBB with their plan to address the pattern of customer complaint. In part, the plan includes:

"We plan to implement the following action items to avoid similar complaints in the future:

1. Updating of placed written language making it clear the Virtual Open Call is not for a single project or projects but rather our valued services.

2. Review to ensure that language being used should not potentially confuse or create a belief that a Virtual Open Call is for a specific TV show or film.

3. Continued training of those who handle incoming text messages to ensure they continue the internal processes created to ensure opt outs occur when requested.

BBB will monitor the company's efforts. This aspect of the Business Profile will be updated once additional information becomes available.