ComplaintsforCountry Heritage Credit Union
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I am writing this because my family is in desperate need of help and we are unable to get that help due to Country Heritage Credit Union. In May of 2022 we qualified for the ***** program through the *****************. The ***** program is a program to help struggling families in the ***************** that have been directly impacted by covid and other issues financially. My family has suffered because of job loss due to covid and then extended into 2022 because of three very sick children and extensive medical issues. My son ************************* had pneumonia for almost 90 days and needed surgery in 2021 and his problems continue into 2022 with medical issues. My daughter ***** has a stomach condition and missed 40 days of school as well as unintentional weight loss and was 52 pounds at 9 years old. My daughter ******** was molested at school by a peer and went through sexual abuse counseling. I there mother ***************************** went through 4 surgeries and was unable to work because of all the medical issues my family has endured. We tried to keep up financially but the medical bills, missed work and loss of income we fell behind. I have all the medical documentation to prove all of these things. My husband also struggled due to inflation and is losing his business. Searching for answers and help I applied for the ***** program and qualified. We contacted Country Heritage credit union and they said they had to meet with the board to see if they will participate. On 8/29/22 the board approved us and said they would become partners with the ***************** and the ***** program so that we could receive assistance and keep our home. On or around 10/24/22 ****** from Country Heritage Credit union called and said they were not going to participate in the ***** program because they only had 8 people working in this location. We do not have another avenue to receive help. I want country Heritage Credit Union to do what's right and do what they said they would do.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.