ComplaintsforRent-A-Gardener, LLC

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My irrigation company of 10 years would not correct the ongoing problem of the system going on while raining. It is supposed to go off. I have texted a number of times regarding the problem (5/2024 through 7/12/2024). I do have those conversations on my phone. When they have come out no solution had been offered. I even mentioned who would they contact for technical support if they aren't sure about things regarding the controller and/or rain sensor. I was told by ***** there is no one at their office, etc. It was suggested I get a new rain sensor, which I did. When ***** came out to install, she did not have the proper tools; my son had to do the job for her. No testing of any sort was done to see if the new system worked with my controller. ***** assured me she would get back with me but 2 weeks passed and nothing. l received a bill (7/12 ) and left a message with the owner, ******* *******, but did not hear back regarding the lack of solving this problem while being charged service hours. I sent the email out on 7/26 to ******* stating I was looking forward to hearing from her to get the system running properly and would appreciate her prompt attention to the matter. On 7/29 I was informed by ******* they were no longer going to service me. The problem is not corrected and needs attending. *******/her company *** me that much to get that issue fixed. I am asking to finish the job (and will gladly pay for their service) and she then can move on. I feel I've been given the run around because my husband who has passed last year would not have tolerated this kind of behavior, and I have been very patient in the matter but enough is enough. The rain sensor is not working properly and needs to be working correctly.I even told ***** when we chatted that I had nothing against her or her mother, its the lack of follow through that has been so challenging and uncalled for.

  Business response

  08/23/2024

  We did respond to ******** request and worked to take care of this for her. The challenge on our end is that when at her home she wants to tell ***** how too make any changes/repairs to her sprinkler system. She won't listen or let ***** share with her what needs to be done to complete the needed repairs while onsite. The rain sensor is a classic example of this. Rain sensors are set to water until the rain sensor measure typically 1/8"-1/2" of rain. So they will run while its raining until the rain sensor receives enough water to automatically shut them down. We have tried to explain this to ****** but she doesn't seem to understand. Regarding ***** needing a tool she didn't have with her I would say we unfortunately cannot carry every tool we may need when on the job. Our shop is 45 minutes away ******** so ***** asked to borrow a tool to expedite the work onsite in an effort take care of ******. But anything we try to do for her, she complains about, won't listen to suggestions we make in an attempt to help her and now she has moved on to not paying her bill. I can see this has been a struggle for her since the passing of her husband and we have taken that into consideration time and time again but I can tell you he would have allowed us to make the needed repairs and not made everything we do so difficult to the point that we feel we can't work with her anymore. I do wish her much success moving forward but we simply don't know how to help her at this point. 

  Customer response

  08/23/2024

   
  Complaint: 22074968
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer response

  08/26/2024

  First of all, Im very shocked what they wrote to you as the entire message is a bald faced lie. They claimed they responded to my issues (making sure the rain sensor works properly with my system), which they did not.  I never told ***** how to take care of business as I repeated they are to be the experts and I welcome their advice. The only thing I got from them and all the visits was taking their monitor and checking my controller.  There was a suggestion of buying a new controller (before buying a new rain sensor).   Thats not where the issue was as the system works perfectly fine.  
  Never, never did I suggest  to ***** as far as making any changes or repairs.  That is not true as they were to be the experts.   When I asked who do they go to for questions when challenged, the response was no one.
   I did have issue when the rain sensor arrived; she couldnt put it up. She didnt have the proper tools, of which they never do I had to call my son .   Even my son was not impressed with their service. 
  The excuses that they used are ridiculous.  I told them to get the sensor and was assured by ***** theyd do research for a proper one to fit my controller.  It  got put up and was NEVER tested and so when it would rain, my irrigation would still come on, which is why I complained;  the problem was not resolved, and I DO UNDERSTAND the sensor is  set up to the amount of rainfall and how that works.  I paid for the new sensor.  They never even tested to make sure the sensor was compatible to my controller (there is a way you can test because I googled it as did several of my neighbors came out too to help me).
  When I wrote to ******* regarding resolving this issue, that is when she dumped me and would  no longer service me.   She wasnt even professional enough to contact me to discuss anything.  
  I have been very patient with them and their lack of professionalism and felt I was being taken advantaged of.  My neighbors and children felt that to be the case as well.  
  I did end up getting new irrigation company.   This professional informed me that this rain sensor although its good, did not fit with my controller because mine is an older system.   ***** never ever made sure those two connected with each other.  
  It is not true about me not wanting to listen. I just wanted it resolved. I also claimed Im not the expert.
  I do not appreciate ******* telling you that I struggle due to my husbands death. This is the second summer without him and Ive been making many capable decisions, so that is not true. Thats a ball faced excuse of a lie and  I DO NOT appreciate and  find it very inappropriate of her to use my husbands death as a response to the real issue on hand.  In part, she is exactly right because he would have had this resolved the first time mentioned to them as he would not put up with their excuses when coming out to service.    They took advantage of me and now have turned things around to make me look bad and them good.  I am functioning very well.  

  Business response

  09/03/2024

  I wish ****** much success moving forward. Thank you!

  Customer response

  09/06/2024

   
  Complaint: 22074968
  
  I am rejecting this response because:  ********* response is a total joke; inappropriate to the issue at hand.  I did not/do not appreciate her using my husbands death as a reason I am reacting this way.
  I have a new irrigation company taking care of me.  I am now stuck with a new, wireless rain sensor that will not work with my controller, which I paid Rent-A-Gardener immediately.   The new company tried but cannot get it to work due to the newness of the sensor and my controller being a few years older. If only they were professional enough to test or better yet have done some actual research, as promised, to make sure the controller and sensor communicated with each other.  To just get dumped without communication and a desire to resolve the issue at hand as well as use my husbands passing, has led me to not be satisfied with the way they have conducted business with me.  
  The new company put on a correct rain sensor and tested it before leaving.  Actually, they checked everything over and welcomed/encouraged me to learn/ask questions.   

  Sincerely,
  
  ****** ********

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