ComplaintsforA 1 Quality Mobile Home Service

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid a deposit of $3000 dollars for two mobile home doors, and wooden steps, The total cost was $4300. this was on May 5th, 2022. When I called ***********************, the owner, as the weeks passed, I was told there was a shipping problem with the doors and he could not deliver the steps unless I paid for the gas. I went so far as to ask for a deposit back but he refused. He was very rude on the phone calls and if I questioned anything, he would turn the problem back onto me not being a decent person. Finally on August 13, the steps were delivered by a vendor of A-1 quality. On Saturday, August 20th, his two sons came out to install the one back mobile home door. When finished the back door would not open without scratching the door. They told me I would need to have my mobile home ****ed up level, and they would bring a **** with them to level the door when they came out to install the front door. When i conferred with a neighbor, who actually installed doors, he said all they had to do was raise the door frame a half inch, which there was plenty of room to do. I called **************** back to request to have them comeback to lift the doorframe instead of ****ing up the mobile home, I was told to shut the **** up. I informed **************** that i no longer wanted to deal with him. I now have to pay someone to install my back dooir properly, which was left unfinished. Moldings were not put back and not insulated well.

  Business response

  09/08/2022

  No refund is due to this customer. In fact, she owes $1,900 and the contract states there is no refund on special orders.

  I would prefer to never work/speak with this customer again. We are done!

  Customer response

  09/11/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below: I don't know how I owe this scammer any money, when I gave him $3000 deposit for the installation of two doors and steps, which is over half the total he charged ($4300). I have copies of the original bill and copies of checks which I can provide as evidence. I have the steps and one door(that was left unusable, half way installed). I know I will not see any money or the other door I never received from this scammer. I would like to see this complaint I filed on your website when any person inquires with the BBB about this so-called business [You must provide details of why you are not satisfied with this resolution. Please type details 
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩