ComplaintsforManheim's Detroit Auto Auction
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 12-26-23 my Ally leased vehicle was turned in to Feldman Livonia in perfect condition (re: no broken windshield and no dents or scratches. At some point in time the vehicle was turned over to Manheim. On 2-13-24 I received an inspection report from Ally. What was done to my vehicle was criminal. 9 various scratches, a broken windshield extensive damage charges to the tune of $1000. Between Feldman Livonia and Manhein Detroit nobody is owning up to the damages that were caused to my vehicle while in their possession and I am being told it is my problem with the leasing company. As well as my vehicle had 287 additional miles on it from the date I turned it in. Its obvious someone had the vehicle and abused it and now the leasing company is charging me for the damage. Whoever is responsible for this should be fired from their job.Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a 2020 Vehicle that was listed with a Condition Report stating that the Vehicle Started and was drivable. Vehicle was purchased on 11/15/22. Manheim moved the vehicle from the site where it was sold by mistake on their end to another state and told me to get it. After discussing that the vehicle needed to be in the state I purchased due to pick up arrangements they moved it back. Vehicle took over a week to arrive back on their site. Vehicle arrived back on their site 11/23. When we arrived to collect the vehicle it was NOT as described in the CR report. Vehicle would not start. Vehicle could not drive even after jumping and getting it to turn over. Had CEL that was not stated in CR Report. After speaking with arbitration team they stated CEL and mechanical issues do not have to be stated in CR. What is the point of a CR when they can make up a vehicles condition. Terrible company with criminal practices. Allowing sellers to steal from buyers through their platform.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.