Customer ReviewsforPut's Ponds & Gardens

I got a quote to replace a pond tarp, I paid. After a couple days I messaged him, and he said he could not get out to do the job until late May. I was a bit confused since I paid him in mid-March and did not know it would take that long. He eventually got an opening sooner and rescheduled me (without actually asking me, he just sent a text saying it was rescheduled to a different day). However, the day of the repair comes and I am wfh to be able to be there when they work. At about 10am I hear people in my back yard. I go out and they are already started breaking down the pond. No one rang a doorbell, no one knocked, they just came and started. After they were done they had me come out to take a look at it. Now I want to be clear, the contract I signed said, Remove stone, liner, replace liner, add padding and replace stones as they were so it was my surprise to find a couple things. First, the stone was not replaced as were because the stone I had before was cemented, this stone was just sat on top of each other with no binding. Then, the extra stone and concrete was put into a pile on my porch. I asked if they were taking this away, they said no. I messaged the owner explaining my frustrations. For the stone not being secured in place, he said that that is how they do the job, and I was specifically told that. I asked him to show me where I was told that.. He immediately apologized and said it must be someone else. Then for the rubble that was sitting on my porch (I would guess ******* lbs of rock/concrete) he said that they do not remove rubble. I again sent him his own contract that said Remove stone. replace stones as they were. After a week of texting back and forth and just trying to get him to do the job he agreed to he finally agreed to remove the rubble and to use PL Adhesive on the stones.