ComplaintsforRandy Wise Dodge, Jeep, and Chrysler

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In February 2024 I purchased a used 2013 Jeep Wrangler Unlimited Sahara manual transmission, with a warranty, from Randy Wise in Clio. On the drive home the check engine light came on, the tire pressure light came on, and the vehicle did not blow warm air, nor did the parking brake engage. The next day I called the service department and they had me bring the vehicle in. They had my vehicle for a week and fixed a thermostat & new battery. They said the parking brake wasn't covered under warranty due to regular wear and tear. It is a manual transmission and this is PARK and not an emergency brake as they stated. This is also not MY wear and tear. The tires deflate every few days, which a tire shop told me was due to corroded wheels/rims. The Jeep has electrical issues that they've attempted to service to no avail. The lights on the dash flash at random, the vehicle loses all electrical function while driving, there is no rhyme or reason to it. The vehicle has gone back to service and they do not know what is happening. I've driven the vehicle ***** miles and it still has no brake, deflating tires, and electrical issues. No manager will assist. They say they will but nobody actually makes a move forward. I'm stuck with a $20,000 vehicle that I feel is unsafe to drive. They offered for me to trade it for another vehicle at my own expense. I shouldn't lose thousands of dollars for a vehicle that was sold to me in this condition. I've talked to service manager, service crew, used cars sales... nobody will assist in making this right unless I pay thousands out of pocket.

  Business response

  10/08/2024

  I breakdown in communication may have stemmed from our Service Manager having to be off due to emergency surgery. With that said, we have made contact with the customer & an appointment has been set for Monday, October 14th to have all issues addressed. 

  Customer response

  10/11/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22378907, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  After months of dealing with the service department, speaking with 2 salesman, providing feedback to a woman who called me asking if I was satisfied with the service I received, and speaking with the service manager, I find it extremely unprofessional and of poor character that your excuse for months of failure to communicate and unresolved concerns have landed on the the one person in your entire company that had emergency surgery last week. The service Manager called me from his home, on his cell phone post surgery to let me know that I'd be taken care of "probably Monday or early next week, not sure when I'll be back in the office." There is no set appointment time. Once again, this is unacceptable. Multiple people have said they would get the GM involved, I've heard nothing. Even the service manager didn't call me back for a month, because he admittedly forgot, and this was well before his unplanned surgery. This matter is  unresolved. 
  
  Regards,
  
  Samantha Babcock

  Business response

  10/18/2024

  At this time the brake issue has been addressed. In addition our ****************** would like to offer the customer a ********* Package for the inconvenience this situation has caused. The ********* Package consists of 3 oil changes, 3 tire rotations & 3 years auto deductible reimbursement up to $500.00.  

  Customer response

  11/05/2024

  The parking brake was addressed and fixed, but the tires still lose air even after their attempt at fixing, and the random lights on the dash still flicker at random. It took 9 months and speaking to ***** different employees to finally have the ** contact me, and we never received a follow up phone call from him to debrief about the entire situation so he can hear about the process and attempt to be better for other customers. At this time, I'm still asking foe my original resolution, which is for Randy Wise Clio to purchase my vehicle back from me at the 10 day buyout, as I should not be uncomfortable driving a vehicle that I still need to dump money into.

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had my truck towed there for service four weeks ago and they still haven't worked on it. They keep telling me that they hope to get to it the day I call and that's it. How would you like to go a month without the only vehicle you own. I missed out on a two week vacation in September because of them. If they ever work on it then they'll want money too where I should charge them rental because they've had it so long. If I could drive it I would take it somewhere else.

  Customer response

  10/04/2022

  Better Business Bureau:

  I'm just letting you know that after four weeks and two days I finally got my truck back today. I still think that there should be a post about this slow motion service as a warning to others. They shouldn't have a high rating if it takes that long to get your vehicle back. I didn't even get a loaner from them. In this modern society it's hard to go a month without your vehicle. If it wasn't for that fact that I'm retired and didn't have to go to work I would have be in big trouble. 

  Regards,

  Randy *********

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was given 3 free oil changes an only got 2 when I attempt** to revive 3rd one I was given a 6pm time show up to only be told they clos** ;efor e hand const@mtily begiven runaround an hard time an talki** too like dirt an traet** super poorly I'm ?? ck of it they lie so b@d unreal constantly pulling bad tricks to get u to buy a car then they **** u cause u can't do @nythomg bout it this case is false advertise ment a! I want a adjustment or eles I can handle things myse)f I was rob ** to start an I c@n fix all it bymy see)f if they would like this ain't right or gonna keep happening

  Business response

  03/15/2022

  ************ has a **** Care Package on file with our Randy ****************** The ********* Package does include 3 oil changes. ************ does in fact have one remaining oil change left to redeem. 

   

  It appears that ************ made an online appointment set for March 14, 2022 at 6PM with our Randy ************** Dealership, located at ************************ in *****. When ************ showed up at our Randy Wise Chrysler Dodge Jeep Ram Dealership location on *********** in ****, the schedule was full and the Team was unable to accommodate for an oil change at that time. 

  Randy ************** did have ************ on the schedule and had availability for him. 

   

  Our Team will gladly set-up an oil change appointment at **************** convenience, based on our locations availability as soon as he is ready to re-schedule. 

   

  Below is a link to all of our Service Centers within our Randy ****************** ************ can feel free to set-up another online appointment or give one of our locations a call at his convenience. 

  https://www.randywiseauto.com/service/

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩