ComplaintsforAlly Insurance

• Initial Complaint

  12/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  November 13, 2017 I purchased a 2017 Chevrolet pickup. This vehicle has a 36 month factory warranty. I financed the vehicle. During the finalizing process the dealer offered an EXTENDED WARRANTY of 4 additional years provided by Ally Insurance. I paid $1211 for this coverage. In November 2021 I traded this vehicle in for a new vehicle. I contacted the dealer I purchased the 2017 Chevrolet from. That dealer gave me a list of documents to provide to claim remaining unused EXTENDED WARRANTY value. At this point in time, I had owned the vehicle 48 months, the factory vehicle warranty was 36 months. I concluded the 4th year of ownership under the protection of the EXTENDED WARRANTY. No warranty claims were filed during the 48 months of ownership to ALLY Insurance. On December 10, 2021 I received a check from ALLY Insurance for $477.63. I called ALLY Insurance to explain the check amount. The representative of ALLY Insurance provided this explanation. Having owned the vehicle 48 months there remained ****% of the warranty value, or $527.63 less a cancellation fee of $50 equals the check amount of $477.63. I commented to the representative that ALLY Insurance should return warranty value for the first 36 months of ownership as well because the vehicle is covered by the factory warranty. The representative agreed that ALLY Insurance would not have to pay ANY warranty claims during those first 36 months BUT that is how the coverage plans are written.I believe I am owed 36 months of EXTENDED WARRANTY value for years 5, 6, and 7 which is 75% of the $1211 I paid in 2017 for this coverage or $908.25. Also, keep in mind, ALLY Insurance not only did not pay any claim during that 48 month time period of ownership, but they had my money for 4 years accumulating interest value which I am not demanding at this time.

  Business response

  12/23/2021

  We are in receipt of your correspondence dated 12/15/2021,regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns.  Please be assured that we will be investigating and corresponding directly with the consumer. Due to privacy concerns, we are unable to provide you with any additional details in this matter.  We thank you for taking the time and effort to bring this issue to our attention.  If we can be of further assistance, please contact us at ************.

  Customer response

  01/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The business response indicates they will investigate and communicate directly with me regarding the complaint.  Ally Insurance has never contacted me.  And then Ally suggests that the details of their complaint resolution is subject to privacy concerns so they will not be sharing any of those details with you or any body else.
  
  Regards,
  
  *********************************

  Customer response

  02/03/2022

  Today is 3 February 2022.  I HAVE NOT received any communication from ALLY Insurance.

  Tell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩