ComplaintsforMotorCity Casino Hotel
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Complaint Details
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Initial Complaint
12/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
November 10 to 12 $1,023.45 Every ammenity was closed for the entire 3 night stay. All restaurants closed, spa closed, no room service, no microwave to reheat food we had to buy outside of hotel. No shuttle service. Walls extremely thin. Lost entire night of sleep due to overnight party next door. Hairs not cleaned from bedding. Carpets stained everywhere. Toiletries not restocked. Employees blocked access to parking. Front desk ignored my call to seek resolution. VP ignored my voicemail to seek resolution.Initial Complaint
10/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
We have stayed here multiple times over the years and found that this time while going to enjoy a concert as we have done before based on the access and ability to go to and from the arena, that we were not given a heads-up to allow us to change or adjust our stay to prepare for the circumstances instead we had our time interrupted by the lack of communication
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Customer Complaints Summary
9 total complaints in the last 3 years.
8 complaints closed in the last 12 months.