Business ProfileforAventus Pay

Company did not pay off my previous merchant processing company, and then held my funds for 18 days after many many phone calls. After I sent the stuff back to aventus pay, they then funded me and then charged me a $500 early termination fee because they broke the contract

Dear ****,Thank you for bringing your concerns to our attention. We regret to hear about your dissatisfaction and would like to take this opportunity to address the issues you've raised in your recent review.After reviewing the circumstances surrounding your account, it appears there may be some misunderstanding on your side regarding the terms of our agreement and the actions taken by our company. As a payment processing company, we adhere to strict underwriting procedures to ensure the legitimacy and compliance of all merchants utilizing our services. In your case, while you were conditionally approved for our services, it was clearly communicated that certain documentation, including your business's EIN letter, was required before you could start processing transactions.Despite our repeated attempts to assist you in providing the necessary documentation, your business began processing transactions prematurely, without fulfilling the mandatory criteria. As a result, we were compelled to temporarily withhold funds from your account to mitigate potential risks associated with chargebacks and refunds, as well as to undergo the business verification process. We had no choice but to terminate our contract. It is important to clarify that the Early Termination Fee was clearly disclosed in our terms of service, which you acknowledged upon signing the agreement. We apologize for any inconvenience caused and remain dedicated to excellent service. We respectfully request that you refrain from making further false accusations and harassing our staff members, of which we have documented evidence, including call recordings. Should you have any further concerns or require clarification on any aspect of our services, please don't hesitate to contact us directly.Sincerely,Aventus Pay