ComplaintsforMcLaren Health Care Corporation
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an office visit in January, 2024. I have been having issues with BCN paying for my services. I spoke to McLaren regarding an outstanding invoice I had in May and June. I was working with BCN and McLaren to have this covered. I was told that they would re-bill the insurance company. I discovered that this did not happen because they could not verify coverage. I did not receive a bill after June 2024. I received a collection notice today stating I owe $307.00 for date of service. I called and spoke to a rep who put me in touch with a supervisor. The supervisor told me that in order to receive a self pay discount I must pay my half first. I simply requested an invoice and told her I'd pay for this and work it out with my insurance company. McLaren has never had an issue receiving payment on an invoice from me. I always pay for this. ******* was very rude and not helpful. I am extremely upset about the lack of communication and concern regarding the way this was handled and the fact that she did not care that I had been working with them to figure this out. How sad that they sent a $307 bill to collections, but had I paid it would only be half. I would like a call back from someone who can actually help take care of this rather than treat their customers like children.Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our McLaren Gold **** was supposed to start on November 1 2022, because our ******** was ending. On November 1 2022 The ******** was still active so we cancelled the policy, and was refunded the premium. Were never given a cancellation letter, and now they are going to cut our ******** off, because McLaren is still trying to bill us for a premium, and refuses to give us a letter that we cancelled. I have tried to call several times, and they just refuse to do anything, and send us back to the Marketplace, who then sends us back to McLaren. We just need a letter saying we cancelled our policy. The state needs this letter.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.