Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Sleep Doctor Matress Stores has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sleep Doctor Matress Stores

      3755 Broadmoor Ave. SE Ste 100 Grand Rapids, MI 49512

    • Sleep Doctor Matress Stores

      1180 N. West Avenue Jackson, MI 49202

    • Sleep Doctor Matress Stores

      2287 West Grand River Okemos, MI 48864-1649

    • Sleep Doctor Matress Stores

      1568 Old Lantern Court SE Caledonia, MI 49316

    Business ProfileforSleep Doctor Matress Stores

    Mattress
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Sleep Doctor Matress Stores has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sleep Doctor Matress Stores

        3755 Broadmoor Ave. SE Ste 100 Grand Rapids, MI 49512

      • Sleep Doctor Matress Stores

        1180 N. West Avenue Jackson, MI 49202

      • Sleep Doctor Matress Stores

        2287 West Grand River Okemos, MI 48864-1649

      • Sleep Doctor Matress Stores

        1568 Old Lantern Court SE Caledonia, MI 49316

      Location of This Business
      3755 Broadmoor Ave. SE Ste 100, Grand Rapids, MI 49512
      BBB File Opened:
      7/5/2005
      Years in Business:
      29
      Business Started:
      5/1/1995
      Alternate Business Name
      • The Sleep Doctor Matress Stores
      Business Management
      • Roger Wardell, Owner
      Contact Information

      Principal

      • Roger Wardell, Owner

      Customer Contact

      • Roger Wardell, Owner
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Shopping for a mattress? Do your research

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shannon K

      1 star

      05/30/2023

      Owner of the company, easily dispose of employees that do not been to his will. I began in August 2022 and was held in pretty decent regard until driving accidents happen with the equipment. Wow those accidents were 100% my fault, I was recently terminated for no apparent reason, aside from lack of motivation. And when asked to meet with the owner in person to discuss other possible options as to why he believes such a thing, he went down a list of incidents that happened in the very beginning of my career with the company. He brought up nothing recent. He just needed an excuse to get rid of someone. For a good while, they were also taking 30 minutes of time from our checks for lunch, which isnt legal because we never take lunches. I do have another contact who can vouch for this as well. While the issue was fixed, it was still illegal. the owner of this company has also taking money from employees checks who didnt show up for work due to being sick. This much I cannot prove, but I have overheard him speak about it. It is a very good company, but the owner himself, needs to learn modern social skills if he wants to keep himself afloat. The company also purchases mattresses, adjustable bases, bed frames, etc. for manufacturers at regular price and then up charge customers double the price. A very foul practice in my eyes.

      Sleep Doctor Matress Stores Response

      05/31/2023

      The complaint is not from a customer but a disgruntled employee. His multiple accidents have cost my company over $20,000 in vehicle damages, including a recent accident to a trailer for which there was no excuse other than not paying attention. Shannon is a good guy with a good future, just not with Sleep Doctor at this time. We wish him all the best. Also, according to Michigan labor laws, and employee is entitled to a half hour break for lunch in an eight hour day. Whether or not they take that lunch is up to them.

      Local BBB

      BBB of Detroit & Eastern Michigan

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.