ComplaintsforGrand Rapids Transmission Service, LLC
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Complaint Details
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Initial Complaint
04/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** P the owner attempted to repair my transmission for a year. The first time he said it was complete and I picked it up I had major issues. I had already paid him in full and he said hed make it right. 9 months later he gave me a partial refund and told me he gave up and come get the car. I want my $3800.00 back. He also installed my old transmission in another car without my consent to recoup some of his loss.Business response
04/28/2022
****************** had his vehicle in the shop **** grand prix, we rebuilt the trans put it back in the car. Customer picked up vehicle paid his **** WHICH WAS ******* dollars. He then took it to his guy that is doing the programming. After the other shop that did the tuning he calls me and says its terrible, well of course they tuned the computer to lock up the trans at 8 MPH which will make the car jerk and be underivable. so we put a different valve body channel plate on the car, just to make sure i wasn't overlooking something, put it back together same thing jerks like crazy. "4 hours of labor and 450 dollars worth of parts not fixed.This 450 dollars came out of my pocket never charged him a dime to do any of this work the second time around. We then pulled out his trans built an entire new unit installed it and same thing locks up at 8 mph. So now we try 3 different computers from his program guy every single one has a different shift pattern. I Feel like I've gone far above what i charged him to do the job, also i returned him **** dollars after getting rude texts from him on my cell phone after hours. the rest of the money was not returned because we had an engine mount, trans cooler lines, oil sending unit, drive chain, torque converter and some other parts that i will not give away for free! Also the original trans that was in his car was put in a different car and worked flawlessly, got tired of working on his car that is front wheel drive and he is trying to turn it into a drag racing car. Thanks, ****.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.