ComplaintsforJohn & Sons Auto Sales

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a 2014 ***** Equinox from dealer.Had a AIR CONDITIONER ISSUE , that was not fixed @ signing. I bought to my mechanic who found whole in condenser. Then 1 day or 2 later. MECHANIC found an issue on timing chain and guides. THEY had too be replaced.All this happened within less than owning for a week.Every issue was told too dealership.They do not own up too not having it checked out.Also, wiil.not do anything too correct this these issues!!

• Initial Complaint

  02/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2010 *****($6000) only for the engine to blowout while driving home off their car lot. Turns out the engine block had a crudely patched hole and disabled dash alarms. After a $12,000 repair estimate plus fees associated with the breakdown, John & Son's offered $2,000 to cover "some cost". They reminded me it was bought As Is then recommended a muffler shop/salvage yard for the engine swap. 01/21/2022 test drove then bought 2010 ****** *****. 01/23/2022 drove purchased vehicle from lot, 130 miles into first drive as owner the engine fails. call tow truck rent hotel. 01/24/2022 rent ***** and tow vehicle back to dealer in an attempt to return purchased car. sales man reminds me i bought it as is and says it needs to be taken to a mechanic for inspection. Dropped car off at ****** dealership with certified hybrid mechanics. Rent another hotel. 01/25/2022 pick up rental car then head to John & Son's Auto to speak with Ed (Owner). Owner declines to refund car purchase an says they will cover some cost of repair. ****** mechanics get back with a repair estimate of $12,000 for new engine and hybrid battery. forward estimate Via email to John & son's. Get a call from Louis (salesman) about a bad review left on google by one of my family members, hostel demands to take review down made. 01/27/2022 presumably Ed responds through repair estimate emailed prior, offering $2000 to cover some repair costs. 01/31/2022 i respond to Ed's email declining offer. 02/02/2022 have not heard from since. Ive spent $6282.94 on this vehicle that did not make it home off the dealers lot and have enured close to $3000 in costs related to breaking down a now renting a car.

  Business response

  02/17/2022

  ****, the ***** ran great while it was in our possession, you test drove the car yourself for more than half hour. We had no knowledge of the engine block being patched unless it was taken apart which there was no reason for since the car ran great. We never recommended a muffler shop to do the repairs, we suggested a certified local mechanic shop for the engine swap which would be more cost efficient than taking it to a ****** dealership. We made it clear to you the car was sold as is. We offered you a warranty that would cover engine or transmission which you declined. You knew the gamble of taking an 11 year old car with over 246,000 miles for a 6 hour trip up north. We do our best to be as honest and transparent if the car has any issues. The only known issue we knew was the bad battery, which was replaced with a brand new one before you left the lot. I (Luis) never made any hostile demands to take the review down. We found several used engines ranging from $1,100 - $3,000 , and labor cost from certified mechanic shops estimated 11 hours of repair at around $1,100 for an engine swap. Ed at his own discretion offered to help with $2,000 to help pay for an engine replacement. 

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