ComplaintsforDrew's Assisted Living, Inc.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Complaint is being filed by ***** *******, husband, legal guardian and durable power of attorney for (wife) ***** ******. ***** was admitted into Drews Assisted Living on April 5th, 2023. ***** stayed a total of 5 days at Drews during that month, from April 5th through April 9th. As she was not removed by myself as her guardian but subjected to an emergency discharge by Drews, per their own policy, a refund of the portion I paid for the days she did not reside there (25 days) is due. Total monthly cost was paid to Drews in the amount of $6,000 for the month of April 2023. Of which, $1,127.00 was paid directly by ***** ******* and the remainder of $4,813 paid by Thome PACE. The amount due by Drews to ***** ******* is $990.00. (5 days of 30 days in April=16.6%. 16.6% of $1,187.00=$197.00. $1,187,00-$197.00=$990.00 due back to ***** *******. This compliant is not taking any action of the remining portion of paid funding due back to Thom PACE. Details of the complaint are: On April 9th, at approximately 10 a.m. I was informed by Drew's staff to report to the facility to transport ***** due to Drew's processing and emergency discharge as she was no longer acceptable to live at Drews due to her anxious behaviors. At approximately 12:30 a.m., I arrived at Drew's, gave ***** a shower, dressed and transported her from the facility per their request. In May, repeated calls to Drews were directed to *****, an accountant. ***** advised she could do nothing as "one of the Drews" needed to handle this but advised she would leave a message for them. As of the date of this filing, I have not received a call back and repeated calls to request the money due back have been ignored. As this was not a voluntary discharge and removal of my wife was an emergency discharge within a 24-hour notice, of which I complied, Drew's must remit the amount of $803.00 due to ***** ******* covering the 25 days she did not reside at Drews. Further, paying a total of $6,000 (full month) when ***** resided at that facility for only 5 days of that month, and she was involuntarily discharged by Drews is both extremely unreasonable and punitive.

  Business response

  06/12/2023

  A refund of $990 was sent out 6/9/2023.  We have no record of being contacted for the refund. We have a 36 year history with no contacts with/from the BBB.  Hopefully the complainant is satisfied with the refund and oversight. Thank you. 

  Customer response

  06/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  02/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Drew's Place. of Hillsdale Michigan set my mom to the ?? by ambulance without permission 6 days after her arrival. Hospital confirmed there was nothing wrong with my mom and they could not admit her. Drew's place refused to take her back and left her there abandoned with no place to go. In the process of all of this Drew's place took it upon themselves to take everything out of my mother's room including but not limited to photo albums of 60 years worth of family that they dumped off in the garbage. Drew's place never contacted myself who is the power of attorney nor did they contact anyone else in our family prior to their disposal of my mother's things. These are things my mother will never replace.

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