ComplaintsforMoments Engraved

• Initial Complaint

  12/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I ordered a faith sign for 19.99 with free shipping on 12/14/20. I was charged 49.15. The faith sign was so tiny, not like picture advertising. But oh well lesson learned. I have a problem with the reoccurring charges for 29.16 from January 2021- September 2021. Never did I read I would be charged monthly.for what I don't know, as I never ordered from them again. This was brought to my attention after my husband going thru yearly billing and asked if I got something on payments for my granddaughters grave site. I would like a reimbursement of 262.44 plus the $29.16 on December 2020 date. Which would be a total of $291.60!! I'm appalled that a company can do this!! I always check to make sure and try and not order anything on reoccurring billing! Thank you, ***************

  Business response

  01/04/2022

  My name is ***** ***** and I am one of the new owners of Moments Engraved. My partner and I purchased the business in October 2021. After we purchased the company, we started receiving complaints such as yours and requests for refunds for recurring payments. We were not aware of any of the misleading business practices of the former owner prior to purchasing the company. Once we were made aware of these programs we immediately cancelled them. Although we did not receive any of the payments ourselves, we have committed to doing the right thing and have been refunding customers from our own pockets. We want to do what is right and pledge to operate in an ethical and transparent manner going forward. You contacted our customer service team on December 30th with a request for a refund. On December 31st I personally approved your refund and requested that a check be sent from our bank. Our customer service e-mailed you back notifying you that the bank would be sending a check for $291.60 - the full amount you requested - on January 10th. We are unable to issue the refund to your original payment method since that was closed by the former owner. I apologize that you were inconvenienced and hope that you consider this situation resolved.

  Customer response

  01/10/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

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