ComplaintsforHolland Board of Public Works
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Complaint Details
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Initial Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
BPW sent a letter stating shutoff of service would be 04/30/24 of not paid by 5 pm It is 4/23/24 and my service is off. BPW stated that was a autogenerated letter and that I now need $520 to restore for reconnect fees and a deposit instead of the $281.90 past dueBusiness response
05/02/2024
**************** is one of our core values. Holland BPW will issue a refund for the reconnection fee because the customer, who was in non-payment status, was shut off prior to the date printed on their disconnection notice.
Holland BPW investigated this novel issue and discovered an opportunity to improve to our process. We appreciate the feedback.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.