ComplaintsforKnife Country, USA
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Complaint Details
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Initial Complaint
08/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 3 knives on 7/22/2022 two of wich were advertised as Japanese damascus steel. When I recieved my order the two knives were counterfeit ******** steel. Laser etched to look like the real thing. I emailed customer support an received a reply saying that the knives were real japanese steel and my complaint was in valid. Being that the two knives only cist 60 dollars combined I was like whatever its a scam and replied that I was going to leave a poor review becouse I dud not receive the product that was descibed on their website. A few hours later I received a phone call from someone saying he owned the buisness and I was harrased. He was very rude and was saying im wrong and had no right to treat him poorly with a bad review. Point being knife country *** clearly sold me two fake ******** steel knives, and when I confronted them they called and harrased me about it.Business response
08/03/2022
Good morning BBB,
Listed below are the links to the 2 items in question that ******** purchased. Note that Knife Country *** has sold hundreds of these units and this is the first complaint ever about them. Out listing clearly states "Made in ********" so I don't know where Geoff is getting information that these units are make in *****.
Here are the links to the items.
https://www.knifecountryusa.com/store/product/212201.212224/damascus-1147-turquoise-horn-skinnerstandard-edge-damascus-*******-blade-turquoise-handles.html
https://www.knifecountryusa.com/store/product/317985.317990/damascus-1312-opal-blue-hunter.html
Geoff is more than welcome to return the units for a refund. An email was already sent to him on ow to do that.
Thanks
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.