ComplaintsforGreatwater 360 Auto Care
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I took my vehicle to Canganys on *********** and got a quote for $1400.00 to FIX my AC on my **** ***** Trailblazer last week. Went to pick it up. It was $1600.00. Paid it. Drove out of the parking lot and every time I turned the ac on it would die. Took it back. They said $288.00 will fix your problem. Throttle body needs cleaned. Took it back. Paid it, then the ac wouldn't stay cool. Took it back, they said another $900.00 will fix it. Needs a new condenser. Yours is leaking!!!!! So ******* later and no ac still. They should have known that was leaking the first day I took it in and added that into the quote. (Because it was not leaking) they,are just ripping ppl off.Business response
10/13/2023
Hello. I have reached out to our shop location and they have informed me this situation has been rectified with the customer. Our team brought the customer back in and replaced the ** Condenser as a good faith repair for free. We went above and beyond to help this customer out and now we cant get ahold of them to retract the BBB complaint. What should the next steps be? Continue to try and get ahold of them? I know the customer left the shop extremely happy when the free repair was done, but unfortunately this was after the BBB complaint.
Thank you.Customer response
10/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.