Customer ReviewsforLJ Ross Associates, Inc.

My next attempt to resolve this matter will be a call to the Office of the Attorney General for the state of Michigan (Consumer Protection division).A company puroprting to be ******************************************* calls my home daily from phone number (800) xxx-3790. When we respond to their incoming call, they do not speak on the line and the call disconnects. When we miss one of their incoming calls, they do not leave a voicemail message. My household has perfect credit and these ******************************************* calls give us concern about 2 issues: 1 ) Could there be some obscure bill that we overlooked, and 2) given that identity theft and data breaches are on the rise, has some criminal/scammer opened an account using the identity of someone in our household?We called LJ Ross today using the main Google-verified phone number of (800) xx6-9206 (instead of the suspicious (800) 53*-379*) and we asked them to tell us WHY THEY ARE CALLING our phone number each day. They confirmed that they have a correct phone number for our household (i.e., the number they've been calling) but They REFUSED to give us any information about a possible "collection account" until we divulged even more personal information. This was despite the fact they already knew who my family were, from our caller ID! I do not trust this company's insistence on more personal data in the current ID theft environment. I AM MAKING AN HONEST EFFORT to identify and either pay or dispute whatever bill or debt LJ Ross is calling my home about, but they refuse to tell me what that "collection" item is...until I give information that they don't really need to have?! That is not acceptable from a personal data protection perspective.. They should have been willing to state the nature of the supposed "collection item" based on strictly the phone number from which I was calling, which they admitted was clearly on the screen in front of them. I therefore provided NO any further personal information.

Thank you for your review. Please understand that we both understand and acknowledge your concerns regarding disclosing any information prior to us disclosing any information regarding accounts in our office. Unfortunately, we are bound by both state and federal laws, rules and regulations that prevent us from disclosing any information about a debt to any party without first confirming their identity. This is to avoid a potential third-party disclosure of the details of a debt owed to the wrong party. We must confirm the first and last name of the party we are speaking with, along with at least one other identifier, such as address, last four of social security number, or date of birth. Again, this is a requirement of both state and federal laws and regulations to protect consumers from having their debts disclosed to third parties. We understand the process is frustrating at best, but our hands our tied in this matter. Our agents are doing their job and complying with state and federal law by requiring more information to confirm if we have the correct party or not. The zip code you have provided of ***** shows that you are a resident of *********/*************. Our business is licensed in all 50 states, including the State of ******** and also with the **********************************************************. Our license number is ***********. You may contact the ******** to confirm the legitimacy of our business and our business license. We are here to help and want to do what we can to help you, but we will need to confirm that we either have the correct or incorrect party before we can do so.

I'm pleased with my experience. I arranged and made 2 payments on a forgotten utility bill and was able to work out a removal from my report. The interaction was pleasant and process was as easy as making the two payments.

Thank you for your review! We are happy to hear you had a great experience with our office. As a company that takes great pride in our customer service and friendly approach to account resolution, it is always great to see these reviews!

LJ Ross is different from ALL collections agencies.They are not rude. They listen.They try to help and solve problems Top rate and the manager ******* is fantastic.************ **********

Thank you for your wonderful review! We strive for consumer service excellence and helping consumers resolve their accounts in a friendly and helpful manner. We are happy to hear that our team and ******* were able to do that for you!

I was made payment for my debt by destiny and she was very helpful!!

Thank you for your review ****! We strive for consumer service excellence and we are happy to hear that ******** was able to do that for you!