41 Customer Reviews
Review from Laketria W
1 star09/12/2024
I called Seelye Kia of Kalamazoo seeking assistance with my vehicle. My vehicle's engine seized up causing my car to turn off while driving down the road. I towed it to a licensed mechanic who suggested that I contact and actual *** dealership due to there being a recall on 2011- 2014 *** ******** I then contacted Seelye and explained the situation I was having only for one of their associates (****) to tell me they have no history of me being serviced with them, which means I did not get an update on my vehicle in 2016. I informed **** that I did not own the vehicle in 2016 and purchased the vehicle in 2021 so therefore I would not have any information on current or past recall claims. He then told me that anytime a used vehicle is purchased I take on full responsibility of all of the previous owners and that my car did not fall under the warrant of an engine replacement, and that I would be responsible for any recall services. SERIOUSLY!!! So because I didn't make sure that ALL of the previous did not stay current on recalls on a car I had no idea I was going to purchase in the future, I'm being punished? I'm sorry I can't predict the future. Seelye Kia of Kalamazoo is a joke. *** in general.
Seelye Kia of Kalamazoo Response
09/13/2024
*****, This is Mickey S***** reaching out. I am the President of Seelye Auto Group. I have read your review and understand you are frustrated. Until this review, I was unaware of your concerns. To my knowledge, I have not received any voicemails or emails to alert me of your dissatisfaction. With that said, I appreciate your review and the opportunity to potentially help. Please be patient with me as I take the proper time to look into this matter further with the goal of finding a resolution that works for both of us. Expect a phone call or email from me this afternoon. Until then, I kindly ask that you give us the benefit of the doubt in doing what's right, as a business that has consistently proven high integrity on this topic under my leadership for 11 years. I look forward to connecting with you later today.Review from Jason G
5 stars05/11/2024
Drove 2 hours for my deal and Cory didn't disappoint! Fast, friendly, and efficientReview from Latrisha M
1 star06/03/2023
Never answer or return calls. Don't notify customers when parts arrive. Install parts that are not secure and fail to communicate with customers within a reasonable amount of time. Doesn't care about customers time or satisfaction.Review from Dan B.
5 stars12/28/2022
The Seelye Team is top notch! My experience with them on multiple occasions has far exceeded my expectations. They're friendly and courteous and a complete 180 from what many of us have come to expect from car dealers. Jay and his team offer wonderful customer service. If you're in the market for a vehicle they sell, I would definitely give them a chance!Review from Dakotah W.
5 stars12/28/2022
If you are looking to buy a car, go see Jay R immediately! I was a first time car buyer and I was so nervous to even attempt looking because I had heard horror stories about car dealers but once I met Jay I knew I was in great hands! I will tell you I got all paperwork and keys to my car all under an hour and a half! So fast and smooth! You won't regret it?.GO SEE JAY!Review from Emily C.
5 stars12/28/2022
Always the best service! Jay is friendly, efficient, professional,and trustworthy !Review from Brittnay O
5 stars12/27/2022
***************************** is truly the caring car guy, he is personable, knowledgeable, and extremely diligent in all that he does. I would highly recommend him and Seelye *** for your car needs.Review from Robin S.
5 stars12/27/2022
The salespeople and staff and the service department are very personable and professional. They take their time to listen what the customer is looking for.Review from Christina J.
5 stars12/27/2022
Our family began working with ***************************** in 2020. From the beginning he was down to earth and honest. He did not have what we were looking for in inventory at the time but gave us helpful information as to what to avoid when looking at other lots. Since then we have made two purchases directly with him. My most favorite was our 2020 Kia ****** It was sitting in the showroom and I had driven a few SUV's and just wasn't loving them, when he said what about this, meaning the fire engine orange Kia ***** GT?! I absolutely loved the color and called my husband to ask if I should take it for a drive. My husband was quick to run up to the dealership and check it out too! I loved all the safety features the car had to offer and loved driving it. We did not quite have it a year when I was read ended and the impact of the hit totaled the car :(. *** had taken a new position and still was able to help point us to the right person **** 'Pinky' for ultimately our most recent purchase. This purchase took us six months of driving different vehicles before deciding to just make a decision. *** was helpful along the way answering all the many questions we would have and still is someone we know we can count on to point us in the right direction.Review from Robert D.
5 stars12/27/2022
Great dealer to do business with. Love how they give back to the local communities.
Customer Review Rating
Average of 41 Customer Reviews
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