Customer ReviewsforExpress Auto, Inc.

Totally awesome people Dave is the best bought an enclave extremely happy with it I would tell anyone to buy from Dave this man is a very good Christian family man took care of me real good I will definitely Tell everyone I know to come here to get a car he is reasonable honest and his cars are extremely nice!! Lots of cars from down south very clean cars check it out people!!

*****, thank you for the review. We pride ourselves in helping people who need transportation and always enjoy hearing when we have helped wonderful people like yourself.

I bought a vehicle from express auto on November 15, 2023. It's now January 17th and I still do not have my tags. I have been paying for a vehicle that I can't drive. I called and asked for a credit and was told that they could not credit my account. I am paying for a vehicle that I can't drive. I feel like I am getting the runaround from all the staff in Kalamazoo. Be careful who you buy a vehicle from.

*****, we are sorry to hear this. I hope this has been resolved and will check on it diligently for you. Please feel free to reach out with any other concerns.

Great to work with. Got the car of my dreams!! Staff was Great! They were Very Fast, Easy, Transparent and Friendly! I would recommend Express Auto to my friends!

Thanks for the review, ****! We are excited when our customers are excited. Call us if the need arises in the future. We are here to help!

This is my 2nd vehicle from them the 1st is paid off.This vehicle has been problems from day ONE said they fixed it NOPE had to bring it RIGHT back...I took it for a estimate and there was over3000$s worth of repairs I'd only had the vehicle MAYBE 2months although it was in the shop more then I drove it.Now I'm being THREATENED with garnishment they should've known the condition of the vehicle BEFORE having it on the lot as I was told "IT WAS THE BEST ON THE LOT"BULLSHIT .... I'm pissed and feel BETRAYED also the vehicle was under warranty and it was hassle for ANY repairs.Mad I gave them my business TWICE

We are sorry to hear of Ms. Holler's service issues but upon review, the vehicle had been repaired and given back to Ms ****. The Finance Dept has been eagerly awaiting communication from Ms. **** to work out details of her payments.

Express auto should not be in business anymore to be honest. I truly feel they are scamming every customer they have. When we got our first car; which was also our first car from them, we had major issues in a month with the car. We had to have parts and pieces that would normally take a year or more of wear and tear to be fixed within months after signing; we had work did to the car every month on the after the papers were finished, the car had warranty and all the issue's were covered yet were never properly fixed which became the cause of the repeated car service trips made. We had that car barely a yeah before it basically went out on us; thankfully our children were not in the car. As we tried to find a solution with them to the issue; we had to deal with a lot of unprofessional attitudes and rude assistance just to have us go through the whole processes again, basically reapply all over for another car with them and they felt taking the whole broke down death trap car off our account was a favor. As we finally got our second car we had a small hope things would be better; especially since the old rude half job unorganized crew had left, boy was I wrong. They over charge way to much for what you get, no car dealership is really willing to trade in cars from them, every accountant we had has been rude and unprofessional, not to mention the thick folder of receipts for all the work needed to be done on just the first car, and the stress we went through I would never recommend them to anyone. We can't wait till we get an opportunity to be done with them. Today adds to the proof; we pay our car note on time all the time this month no different but because our payment got stuck and noone double check they figured we didn't pay and cut our car off, thankfully no emergency use of the car was needed before we were informed of the shut off of the car which was done because they thought we didn't pay from them not finding our payment.... unprofessional and unorganized. I deeply feel they should be investigated cause they are giving good people bad cars not good people good cars as they say.

Although we don't agree with many of Ms. ***** comments, we are sorry that she is not happy with our service. We will contact her to see if there's is anything we can do to improve her experience.

All they did was call to clear their name, which all they doing is living up to it. Once again a problem they worked on before is back with my power steering, which is a hazard to drive so we are basically stuck at home because express auto them selves are booked up till the 10th along with their partners up the street so now we are going to have to pay to get it fixed somewhere else not to mention the manager who called and wanted me to contact her whenever something is wrong is unreachable till Wednesday. I guess my son will be missing his autism program till we can figure out how to get this death trap #2 safe and reliable. I really regret getting a car which mind you came with a warranty not an as is with this company . They have no good quality used cars and they charge you way to much, they try to get you to pay a new car price for a lemon a used lemon at that. All they care about is their reputation and the payments not the customers do not get a car from here its a trap, you can't even trade it in to get a new with other places cause they don't like how the cars are high priced with low value. It's funny how it took me saying something on the BBB to even get a call from them to act like they care and are concerned when I filed a complaint a year ago with them in their company.