ComplaintsforLAFCU
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Complaint Details
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Initial Complaint
09/15/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I had a loan for a vehicle with this bank. I was involved in a hit and run, and my vehicle was totaled. I send the bank proof that this vehicle was totaled and at that time I was informed that the bank had been charging extra for insurance. They told me to send proof to get a refund for all the months they overcharged me. I did send them all they wanted, now they want my insurance company to send proof that this bank is the lien holder. State Farm tell me they do not ask who the lien holder is. My question is what can I do, where do I get help?Initial Complaint
01/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
The Credit union put my account on hold for a check that was given to ** on care that was given, and the credit union refused to cash the check which is fine since we could cash the check at his bank but instead, they also put a lock on are account and my direct deposit checks was locked. I went in on 01/13/2023 and drawled my money so I could pay my bills since o transactions was going in or coming out of the Credit Union. So, after I **** the money out the next week, they were allowing transaction to go in and out and over drawn my account and they refused to reimburse the charges since there was no communication, they fully unlocked it my account. So, I wasn't to be reimbursed for the ****** overdraft fees.Initial Complaint
10/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
***************** at LAFCU . Started yelling at me about my account when I had questions on the fraudulent loan transactions done. She lied and told me I had made late payments and I owed more money. I made a $2,000 deposit to my checking account and now my deposit has disappeared. I believe she went into my account and took my money. She was rude and nasty towards me and kept talking over me being dismissive of everything I would say.
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Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.