Business ProfileforPet supplies plus Corporate HQ

This is for Wag n wash ******************************** owned by pet supply plus We then said well we have an appointment and responds oh let me check, it took 5 to 6 minutes and someone came to get our dog. They put her in a cage which was the first time for her so we hung around approx. 10 minutes to se how she would respond. After 10 minutes with them working on other dogs we went next door to shop. Her appointment was at noon and at 12:39 we get a call your dog will be ready in 15 minutes. we got there in 5 the groomer saw us and brought our dog out. I got a cotton tab wet and wiped her ears, see the attached picture. Called the groomer and she says we won't put qtips in her eras so we cant get whats deep down. I did not use a q-tip and only cleaned with my pointer finger took all of 2 minutes thats just one ear.****** said **** is gone be he is aware of the situation and can help. I asked him what his role is and he said he is the general manager. He explained they reviewed the video and the groomer could have done a better job. He also stated we were there for 55 minutes. When we called and **** both said a grooming should take an hour. I said we were there 55 minutes or the grooming was 55 minutes. He said he did not know because he did not look at the video. I said we dropped her at noon and she was in a cage waiting 15 minutes later and we picked her up at 12:45 so maybe 20 or 30 minutes and her ear is filthy. ****** continued to talk over me to inform me other places charge extra for nail clipping and ear cleaning. I explained I did not take her to another place I took her to you and was told it was included. I said I paid $60 dollars my dog to get groomed, she is short haired so it did not even need to be trimmed. He then told me again where he worked before they charged extra. He kept going cutting me off. And I kept saying ****** can I talk to which he responds well you don't want to hear what I have to say so we are done and hangs up.