ComplaintsforCars Now USA LLC

• Initial Complaint

  10/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Was sold a truck that was supposed to be in perfect working order but upon delivery it needed $4600 in repair work. AND I never received tag for truck that I paid for, drive out tag has expired and they refuse to give a temporary tag

• Initial Complaint

  04/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On March 15 we purchased a car that we found online from Cars Now USA, LLC. We signed an AS-IS contract online (with help from the agent). We could not get it to work. We made a downpayment of $2000.00 by debit card. We finally received the car on Mar 28 after many calls prodding the dealership to tell us when the car would be here. We drove the car to town to test it out. We noticed right away that it was unusually loud. We returned home to discuss what we should do. The next morning we had our local Muffler repair shop take a look at it and we were told there was NO MUFFLER. Because we also could not get cold air to come out of the AC we immediately headed to the closest Cadillac Dealership in Vincennes Indiana. (****** * **** ) We wre told the AC compressor was broken and would need replacedment. In addidtion the Front Tming Cover was leaking & the Turbo Exhaust Heat Shield was missing. Two tires were sub standard and needed replace measuring 3/32" or less and the car needed alignment. We returned home & put the car in the garage. I immediately email our contact at the dealerhip - ***** **** and informed him we were not satiasfied with the car and wanted to revoke the deal. We recived a Verbal Estimate from the Muffler dealer therefore the estimate is not included in the Attachments but I'm sure he will give us one.

  Business response

  04/03/2023

  It is with great regret that we hear the Customer is unhappy with the purchase of their USED vehicle. Cars Now USA, LLC is exclusively an independent pre owned vehicle dealer which sells all of its cars and trucks AS-IS. To insure that our customers are well aware of the same, it is required that a Buyers Guide indicating the same is furnished and signed by every customer. This was of course what happened in this instance. Notwithstanding, we are here to help resolve any issue that any customer may have. In this case, the customers daughter reached out to the dealership and rather than seeking a resolution she began her mission to threaten and defame the dealership to the point that we could not effectively communicate. In addition, multiple messages and emails were left for the customer regarding his issues with no reply. Again, the vehicle is used and thereby had previous owners. Apparently, the prior owner opted to install a sport exhaust system which amplifies the exhaust sound for a more aggressive tone. So far as the AC is concerned, we are still plagued with freezing temperatures here in the Midwest causing our service department to not detect any AC issue. However, after communicating with the service department, it is our understanding that it likely will only need a charge, not a new AC compressor. The tires are used as is the car. Most used cars come with used tires. The quotes for repairs that were provided are grossly inflated and without merit. While returning the vehicle and reversing the transaction is not possible we are still willing to work things out with the customer and assist with his concerns. The only thing we ask is that he contact us, not his disgruntled daughter, and we come up with a reasonable solution to his concerns. 

• Initial Complaint

  03/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Transaction date: 02/24/2023 Payment Amount: $900 Enterprise recognized for offering: 2017 Mazda 3 Grand Touring Controversy: The vehicle provided by the enterprise does not have fog lights, while the normal 2017 Mazda 3 Grand Touring has fog lights, which makes me think there is a problem, it does not match the previous description, and I need to refund my $900 down payment. Business does not agree to solve the problem. When the business charged $900, they didn't tell me that it couldn't be refunded. Notified me directly to send him a photo of my passport and credit card. Then a file was sent to me by email. Because I used online signature for the first time, and my English is not very good, I didn't read the contract clearly. The file was automatically completed on the web page, and I didn't choose to submit it. My English is not good, it would be better if I can use Chinese. ?????900???,??????????????????????????????????????????????,????????????,???????,???????,????????????,??????????????900???,??????????????????????????????????????????????,????????????,???????,???????,????????????,????????????????????2017 Mazda 3 Grand Touring????2017 Mazda 3 Grand Touring????,?????????????,????????????????????????

  Business response

  03/16/2023

  Customer was well advised and understood that the $900 non refundable deposit was to secure the vehicle and allow him time to complete the sale. There was multiple written exchanges and the paperwork which he signed, in unequivocal terms, spelled out that the deposit was not refundable. The issue was not the car at all. The issue was that the customer was not able to secure his own financing and did not have the means to close the deal that he bargained for. The unfounded excuses began only after he realized that he was not able to complete his purchase. This attempt at smearing the company is illegitimate and slanderous. We are not in the business to hold cars, we are in business to sell them. The only reason we ever take a deposit is to remove vehicles from the market, pass up other buyers, and work toward finishing the deal with the prospective customer. This is exactly what happened here.

  Customer response

  03/16/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  First of all, there was a real problem with the car and it didn't match what was written on the contract.The dealer also admitted that there was a problem with the car. The Canadian version also comes standard with fog lamps, and the dealer made up all sorts of excuses to try and trick me.
  Secondly, I did not give up buying the car, but the merchant did not keep the car for me and sold the car privately, which violated the contract.
  I'm asking for my down payment back and compensation for my lost time.

  
  Sincerely,
  
  ***** ***

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was trying to find what the best price they could offer for a Truck. The sales associate told me to fill out an application. I stated that I wanted to discuss the price before we talk about credit or financing because if we are too far away then there is no point to have a hard inquiry on my credit report. The sales associate said they will not pull by credit until we are on a price, but that I should fill out the application anyway. After I submitted the application, my credit was pulled immediately. I called the associate, she said that she had nothing to do with that, the finance manager does it. She has assured me that he would not pull the credit until after we agreed on a price. I called back, asked why they pulled my credit because I got a notification from Amex and Chase saying that they did. Finance manager said it was automatic and I said then why did the sales associate say you wouldn't pull my credit. He just said do you want to buy the truck or not. We talked prices and we couldn't agree on a price.

  Business response

  11/08/2022

  Apparently, this is a case of a customer being vengeful for not getting the dealer to accept an offer nearly $10,000 below market value. Whenever anyone goes through the trouble to fill out and submit a credit application it is common practice that the same is processed accordingly. Certainly when a customer, in this case and every other case, submits a credit application they agree for their credit to get pulled. For anyone to think that by submitting a credit application for the financing of a vehicle that it will not be processed is sadly confused. We strive to provide the best most economical pre owned vehicles in the industry. This specific vehicle that this customer wanted to purchase was precisely that. As is always true, in order to get a great deal one needs to know a great deal. Unfortunately, this was not the case here. 

• Initial Complaint

  10/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a pickup truck there two weeks ago and I discovered that someone had cut out the rocker panel and body filled the panel. They did not put lower door hinges back on the truck. It is unsafe. I understand body work is needed but it should have been done correctly. I told ***** that I go over bumps the door comes ajar. I feel I was decieted and defrauded and have an unsafe vehicle. They refuse to acknowledge any problem and refuse to fix the vehicle properly or return the vehicle. *****'s response was "if it had no doors we wouldn't take it back." I understand it is a used car but it should be safe and they should at least fix the problem. thanks

  Business response

  11/08/2022

  In this case, the customer negotiated for the purchase of the vehicle after both viewing, and driving it. The vehicle was heavily discounted and sold to the customer “as is.” Not a single thing was either concealed or misrepresented. The customer continued to persist that the dealership had to provide him free services post sale. When it was explained to the customer that everything that was promised to him pre-sale would be honored, however items that were not promised and or discussed presale can not be addressed for free, he became upset and started to insult the dealer using profanity and homophobic slurs. At which point he was asked to kindly leave. We strive very hard to provide every customer the highest quality pre-owned vehicle practically possible. In the case of this vehicle, that is precisely what happened. The customer got a great truck, albeit not perfect, for an incredibly competitive low cost.

• Initial Complaint

  08/26/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I had contacted Cars Now USA to potentially purchase a 2011 Cadillac SRX. I had asked what the interior looked like and the sales lady **** showed me pictures of a ripped seat. Overlooking the seat because it can be covered, we drove 3 hours to view the car. When we arrived 7/15 we found both drivers and passengers door panels were ripped and loose. We told **** we weren't interested due to the interior door panels. It was brought up by **** that they could replace those panels for us. She went in and talked to her sales manager ***** **** and he agreed in replacing the panels if we were to agree to buy the car. We purchased the car for $10,000 and the signed "We Owe" (L)&(R)Interior front door panels including labor to install them. 4 weeks later 8/17 I was contacted and the door panels arrived. A couple days later made the appointment to have them installed. After they took the car back to install both panels and the car came back with only the drivers side replaced. It was stated that both panels were to be replaced and **** said she would talk to her sales manager. ***** **** came out of the office wanting to see what the panels looked like. We walked out to the car and he started yelling at me, take take take, and told me we could just glue the panel and he wasn't replacing it. When he walked back inside, all I could do is get into my car and leave. I was verbally attacked and then told that he wasn't going to honor the original agreement to have my door panels replaced. My partner then tried to call the dealership to speak to ****, and she was apologetic telling me I needed to speak to *****. When I asked him if he was going to honor the buyer agreement, he said HAHAHAHA "Good Luck and hung up on me. I called back a couple more times and **** answered saying she was sorry and she would try to make it right. I tried contacting **** 8/24 and was ignored 2 business days later.

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