ComplaintsforRecker Motor Sports
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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took a spinal to recker to have a bearing pressed two days later **** called Sayed they broke my part the housing said it is unfortunate but is 13 years old witch is not he said the only the ng they can do is sell me a new one asked to talk to manager he said he was told him I need to talk to someone over him he said will have them call he called back and said he talked to owner he said they will not do anything for me but I can buy a new one took broken part to spicers the mechanic told me was pressed wrong they tried pressing without pulling snap ring off and snapped housingBusiness response
05/11/2023
I have reached out to **************** and I believe that we have come to a amicable resolution. The information **************** was given was not correct and our employee that spoke with him was not authorized to make any decisions in regards to this incident. I am having a refund check sent to **************** per our phone discussion on May 10th, 2023. I hope this resolves this case and we look forward to working with **************** again in the future.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.