ComplaintsforCaring Dentistry
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Complaint Details
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Initial Complaint
04/17/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
This dentists office has always found a way to charge additional fees for my entire family. If we go for a cleaning, they find a tooth that needs a filling. My teeth have been perfectly fine with every other dentist, but out of the blue I needed a crown on a tooth that had a filling. There was no pain, no cavity, but preventative measures left me having to pay hundreds of dollars out of pocket for a crown. Theyve done fillings on teeth they felt may need in the future but again, no pain in advance. My daughter started braces with them last year and my copay is $3000. Aside from missing appointments, everything had gone well with her *********** out of the blue my 17 year old daughter needs a root canal. This is just a money grab and I believe that this business is predatory in practice by finding and charging fees, doing unnecessary dental work in order to ***** my insurance company and make me pay more out of pocket. I am switching orthodontists for my daughter and may need to repay $3000 because of their shady practices. I needed to bring this to the attention of someone who is in place to protect the consumer, because my family is not the only ones who have this particular issue with this office.Business response
04/22/2024
This complaint is not accurate and defamatory. All of the work done on the patient and her family was done through insurance. This work is all pre authorized through that insurance and their doctors authorize all work before it is completed. Missing MONTHS of appointments during orthodontic treatment is very detrimental to the treatment. The patient admits to doing this in the complaint. Were very sorry you feel this way but you've never expressed this to us. Please contact us with any concerns and we will address them. Thank you
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.