ComplaintsforElkour Lawn Service
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Do NOT use this business!! We have used Elkour for our landscaping including mulch, etc. we have spent over $14,000. In the most recent contract, it was stated that weed removal was included, which never occurred. The owner *** was contacted and he said he didnt have enough manpower in order to provide the service and would be rendering a refund of $390. This never occurred and it has been four+ months. He informed us that he has bigger fish to fry than to drive over with a refund. We asked if he would simply place a check in the mail and he refused. Now he will not respond to any requests for this refund. This company has been terrible to work with! They are extremely unreliable, they come at late hours in the evening and even placed mulch down that had horse manure in it. This served as a fertilizer and we were stuck with tons of weeds as a result. It would be my suggestion to anyone looking for a landscaping company, that they look elsewhere!Initial Complaint
03/06/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Nov. of 2023 I signed a contract to have **** of Elkour to remove snow from my 87 YO father's driveway and side walk. For $600, **** promised to have both the drive and walk cleared within 48 hours within the end of snowfall. Upon the first snowfall of the season and after 72 hours and over 60 phone calls, **** final sent out a hand shoveler to do the walk. My father had to do his own long driver way. Next show fall Elkour was a complete no show. At that point I called **** and cancel services, due to lack of service, and demanded a refund. Since then it has been nothing but non truths and unanswered phone calls.Initial Complaint
10/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Elkour lawn service in Ortonville ** took $1800 for tree removal and fall clean up services that they never provided. They have refused to return the pre-paid funds. Zak Elkour has been contacted several times.$1700 for tree removal $100 for fall cleanupInitial Complaint
01/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I never leave reviews or seek action and after just getting off the phone with him where he talked to me so unprofessionally I have to speak up. THIS SERVICE IS A SCAM FOR YOUR MONEY. he will make you pay up front then only do less than half of what you pay for. You call him and ask why he hasnt mowed and there is always an excuse and fake promises. His contract states you can only get your money back if you say youre unsatisfied which I did for 20 weeks every single week of the summer since he never came. He is taking advantage of people that trust their home to him. He just talked about his PRIVATE PARTS SEXUALLY with me on the phone when I asked for my money back and is completely disrespectful. I feel violated, sexually harassed, taken advantage of and scammed. My neighbors warned me that he had a bad rep but I took the chance as I like to give people a chance- that is my fault. So much for small town good people. I feel worried now he is going to do something like damage my property out of revenge so looking into further action as I dont feel safe with this guy near my house.Initial Complaint
09/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Elkour has not provided the landscaping service on time, according to the contract. We have requested our refund be returned several times but have not received notice back from the business.
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BBB Rating & Accreditation
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Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.