ComplaintsforGreat Lakes Scape and Snow LLC
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Complaint Details
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Initial Complaint
08/01/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed a contract on 4-24-22 and mailed a check in the amount of $9,000.00 as the contract required 1/3 of the payment be made up front to secure materials. The business agreed in the contract to demo and remove the old patio, install a new 16x30 raised patio, a lower 16x16 patio, a pergola, a bbq station, a planter box, two sets of steps with lighting, and 56 sq. ft of concrete for ac unit, walkway and driveway finish. Work started four days late and started on June 24, 2022. I paid the second payment of another $9,000.00 on June 27, 2022 as the contract required. During the week of July 11th we had many conversations about issues with the patio not being square, the stairs being laid incorrectly(the spacing was incorrect and the amount of steps was incorrect), and the lower level patio was way too high off the ground. On July 18, 2022 that was the last day we saw Spencer at our house working. On July 19, 2022 he came to our house and picked up all his personal items from the yard while I wasn't home. He didn't finish the job nor did he do the work correctly that he did complete. ******* has not tried to resolve the situation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.