ComplaintsforPen Rose Construction
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Complaint Details
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Initial Complaint
10/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I entered into a contact on 7/21/22 with *************************/Pen Rose Construction LLC for a basement remodel, new front door replacement, laundry room drywall repair and new foyer handrail with an estimate of $35,000.I was verbally told basement would be done in about 2-3 weeks, front doors would arrive in 3-4 weeks. Partial work was completed in the basement, rough drywall in laundry room, no work was started on the front doors or staircase. On 8/17/22 a verbal contact was made for an update on the electrical panel and for a generator. A check written directly to ************************* was given at that time. Work was done on the electrical panel, a receipt was left as "paid in full" for the generator, but no generator was ever installed. **** and or his staff were at the house almost daily since contact was made and throughout August. No one has been to the house since September 1st. Both me and my husband have made numerous calls/texts with only one response, stating that we were a priority to him and that he would provide us with a with a timeline for work completion, which never came. In total 8 checks were written either to ************************* or Pen Rose Construction totalling over 38, 000 dollars. A certified letter was sent to him on 10/2 requesting completion of work.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.