ComplaintsforMotor City Vinyl
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Complaint Details
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Initial Complaint
02/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I made a purchase of decal stripes for my vehicle. This cost me $240. The person who made these stripe decals, his name is ***** and he was licensed by General Motors. These stripe decals are supposed to be applicable to a **** Pontiac Firebird Trans Am with color spectra red. Unfortunately the person who sold this to me made the decals incorrectly. Since ***** was licensed by General Motors, I counted on him to make these correctly. I have recently found out in January 2023 that these decals were made in error. I attempted to reach ***** and get a refund or for him to remake the decals, but he is not responding. In addition, since he sold me the incorrect decals, I wasted money paying a professional to place these decals on my vehicle. I am so frustrated because I now have to pay someone to remove the incorrect decals and I have to also pay additional to have the new ones placed. I am out over $500, and I should have the company to refund me for the cost in took me to pay the professional, but I am assuming this mistake was made as an accident. To clarify, these are decals that are of black and red in color and have no logo on it whatsoever; He is legally able to produce and sell these according to my contact from General Motors. I have contacted the business by phone and email multiple times, and they are not responding. At this point, I am requesting either a refund of $240 or for Motor City Vinyl to remake the decals correctly at no cost to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.