ComplaintsforThe Cleaning Authority
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Complaint Details
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Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 12,2022 the Company sent two workers to clean our 650 square foot condo as a one time clean. However, we gave keys to the Company owner when she came to give us an estimate and told her to keep them there as we would be using them again. Our original quote "verbal" was for about a 2 hour cleaning time at a rate of $60 per person. ******, the owner, stated that looking at the unit it would not take more than that. Based upon that initial and positive interaction, we went ahead and scheduled the cleaning. The day before the cleaning, a woman other than ****** called me to confirm the showing and told me that we would be contacted with the price before the credit card that we gave the Company would be charged. At the end of the day on October 12, 2022, we received an email notifying us of a payment in the amount of $562 charged to our card. When I left a message after hours, I was told I would receive a call back from the Company. I called them at 8:45 a.m. only to be told that ****** wasn't in and that *** was taking the calls. He was abrupt and rude---obviously he had gotten the message. He told me there would be no adjustments made to the amount, that the two girls spent 4 hours cleaning this small space and refused to provide me with details of what they did. We live in ******* and were not on site afterward to see the unit. We feel we have been overcharged, misled and treated very poorly as new clients. We even referred them to our son and they are cleaning for them. Their initial cleaning for our son was for over ***** square feet and was not comparable to ours and the amount were similar. This Company clearly misled us with the quote and their employee apparently wasn't supposed to tell us about calling us with the bill before charging it.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.