2 Customer Reviews
Review from Shaun H
1 star09/20/2024
Very disrespectful company!! My representative ***** and her supervisor *** both are very demeaning, rude and snarky. My rep ***** has specifically been extremely disrespectful in every phone call and email correspondence! Furthermore, she consistently is very belittling and has no empathy whatsoever! Today she had a large volume of background noise and music playing so I simply told her I was in the **** and I don't hear very well, can you please turn the music off? ***** she continued her condescending attitude so I requested to speak to her supervisor. I waited awhile and then *** got on the phone, her supervisor. Then, I asked *** to change my rep. ***** *** adamantly refused to change my **** and said if he did that for everyone "it would be chaos." That right their implies that all their **** are disrespectful. He also was very snarky about my service. I simply tried to explain to him, like I did *****, that I was in the **** and I don't hear well. His response, in a very demeaning manner, "I heard you say you were in the ************ twice." First of all, I didn't mention that to get anything out of it; I said it so they knew why I didn't hear well! I'm so appalled by this company; they are extremely rude, demeaning, belittling, snarky and treat veterans with no respect whatsoever!! I implore you not to do business with this company!!!!!
Credibly Response
11/12/2024
Thank you for sharing your experience. At Credibly, we strive to handle every customer interaction with professionalism and respect. We understand you had concerns about communication with your representative, and we want to assure you that all customers are treated with the same level of care and attention.Regarding your request to change representatives, our goal is to provide consistent service across all interactions. While it may not always be possible to accommodate changes in representatives, we are committed to maintaining a high standard of respect and clarity in all communications. If there were any misunderstandings during your conversation, we would welcome the opportunity to discuss them further to address any concerns.We truly value your feedback and are always looking for ways to improve. If you would like to discuss your concerns further, please feel free to reach out to *******************************************Review from Brandon R
5 stars06/14/2023
I worked with ************, The whole process was a breeze and communication was excellent from the start to the end. He answered all of my questions during the process. The whole process from start to end was super easy. If you are looking for a loan I highly recommend getting ahold of ************!
Customer Review Rating
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