ComplaintsforSpeedy Muffler & Brake
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Complaint Details
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Initial Complaint
11/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Was told estimate was free then charged $52.00. No written estimate or receipt given.Business response
12/01/2023
A receipt of the amount paid or an estimate can be provided at anytime.
We have reached out to the phone number on record to discuss this, and did receive a return call, however, after we identified ourself as Speedy the call was disconnected.
Our hoist was tied up over **************************************************************************************** question.
The customer decided not to proceed, therefore, a diagnostic fee was charged. In the event the repairs would have been completed any such fee would have been waived.
Please feel free to contact me if you wish to discuss further or simply stop in for a copy of your receipt/estimate.
Thank you, *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.