ComplaintsforGlens Car and Truck
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought an engine from this company. Within 2 1/2 months I had the engine put in my car because I had personal issues to deal with such as my mother being sick with dementia, my mother in law sick, and my wife having surgery. Anyways, the engine turned out to be a bad engine, the pistons were bad. So I contacted the company and told then about the engine, they told me there's nothing they can do about it. I paid for an engine that sat in their shop 2 1/2 and they weren't giving me a ***** back. This place should be shut down for selling bad parts.Initial Complaint
02/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
- Transaction Date: 12/27/2023 - Amount paid: $80 - The business committed to providing me a used OEM wheel. Between the transaction date and 2/16/24, they did not follow up with me as I had to call them for updates and were not able to procure me a useable wheel. - I called them on 2/16/24 and requested my deposit back as it was taking too long, and they denied my request. They offered in store credit, but this was of little use to me as I don't need anything else from them. - Keeping my deposit in the event they couldn't find me a wheel in a reasonable amount of time was not something that was discussed. They did tell me that they would keep the deposit in the event they procured one, and I refused it due to quality issues, but that is all.Initial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a used transmission for them. When I seen the paperwork I noticed that it was the wrong vin number. The manger assured me that wasnt a issue. When u seen the transmission it was clearly the wrong one. When I went to get a refund I was told I would have to pay $70 restock fee. I never took the part. It never left their hands yet I still had to pay them for no service and no product. An additional not is the manager there is unprofessional. He seems to enjoy calling people names especially when hes on the phone.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.