Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Re Bath installed a shower liner and floor pan. The adhesive was improperly installed twice under floor pan. The third time I notice the textured coating peeling off from floor pan. I called and they said there were some bad pieces and I must have received one of them. Re bath came out and placed a new coating. I stayed off and did not take shower for two days. After a few showers I noticed coating peeling off again. I called and left message telling them about this and I want a new floor pan plus some money back for this lousy product
Business response
01/31/2024
We are currently communicating with the customer about a date for our service team to assess the situation. We spoke with ******************** on 1/31 about possible dates. He was not able to take the offered date as he had a prior commitment. We will be contacting him again with an alternative date as soon as possible.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.