Customer ReviewsforGardner White Furniture Company

Never buy from this company ever! They lied about everything to do with mattress and adjustable base purchase. Said you have 180 days to exchange if not comfortable-find out they charge 25% to exchange-$625 for me plus a pickup charge. Got an adjustable base. Told me it could be attached to my headboard with kit that wasnt included. Bought the kit-didnt work. Find out the base isnt returnable so now have headboard banging into the wall. Called for appt for someone to come back and try again. Waited all day. Called customer service and they said I didnt have an appt. Said a manager would call me-Im still waiting. They dont take back a base ever because its considered bedding even though its all metal. Gardner White is the most dishonest and terrible company.

DISHONEST! I recently moved and decided to purchase an entire house of funiture from Gardner White, including extended warranties. 2 months after delivery of furniture, a guest brought flowers as a welcome home gift. I set the vase on the table top and within a few hours the table started warping from the vase sweating. Called ******* White to have them come look at it and they would not cover a new table claiming I ABUSED the table. We will let the courts handle the outcome, however, I would never do business with Gardner White again.

ZERO stars - HORRIBLE!!! ****** White is so crooked they should be avoided AT ALL COSTS! ****** White not only scammed us with their deceptive "Pledge" which basically does not allow the mattress to be returned without HUGE penalties and NO price delta for a less expensive mattress, but also burned us on the "Lowest Price or its Free" lie. Two weeks after we bought the Tempur-Pedic Lux Breeze Hybrid mattress, the price dropped by $500. ****** White would not even honor their own price reductions for the Tempur-Pedic mattress or anyone else's, which everyone else would honor. And then to make matters worse, we went to the Tempur-Pedic store and they told us to ABSOLUTELY NOT use the ****** White mattress cover that we were REQUIRED to buy in order to get their (**) warranty. Tempur-Pedic said the ** mattress cover would completely negate the cooling performance of the Lux Breeze mattress - the sole purpose anyone would even think about buying this mattress. The Tempur-Pedic mattress already comes standard with a good mattress protector that can be removed and thrown in the washer. And of course we cannot return the ** mattress protector to ****** White because they don't accept returns on bedding, even if it is ruining the performance of the mattress. Tempur-Pedic already honors the warranty for 10 years. RUN AWAY from ****** White!!! Go directly to Tempur-Pedic or Mattress Firm or anyone else but this horrible company.

Gardner is TRASH. They always have been and always s will be. With the advent of ****** and other mail order companies, This Gardner White C*** Company is sure to fail soon, hence the HORRIFIC customer service.

Bad service. Brought wrong mattress and frame. Didn't assemble properly. Had no tools. We used ours and put it together ourselves, as they didn't attach the headboard. Legs wouldn.t adjust to ANY height as promised. Had to order different legs and more cost, and would take 12 weeks. Lied again. We cancelled legs, and they wouldn't refund our credit card unless we went back to store. Another lie, as the week before they did credit our card for another item. Most terrible purchase we ever made and the service was extremely bad. We will never shop there again. They are taking advantage of people.

Garden White is the worst furniture company ever,,,,I never received my parts for my bedroom setTaylor has the worst customer service and management

I purchased a recliner in April. The reclining mechanism is defective. The service technician came out and described why the sofa wasnt reclining properly but did not repair. I called customer service and was advised that the technician decision is final and to call back 30 days. Thats unacceptable. This is a vacation property and weve sat on the couch no more than 5 times. Their furniture isnt quality. We paid ***** for junk. We were strongly recommended to purchase the protection plan, just to find out thats junk too! Please look into how sales representatives are incentivized to sell the protection plans and how the company will not honor claims.

Gardner White Furniture has taken advantage of my 78 year old parents. The company did not deliver the mattress my parents purchased and they refuse to take it back despite the "money back guarantee" They went back to the **************** ******, Mi and they offered them a TV tray for their troubles. They just want to return the mattress and get their money back after all the hassle the staff put them through. They were told to try it for 60 days and then come back after they "break-in" the mattress. They will have to wait 60 days and there is a 10% restocking fee and $199 processing fee. The hidden cost for an exchange is $400 more, in addition to what they paid. I was extremely disappointed in the way company is treating my retired/older parents. They are being taken advantage of because of their age and trusting nature. I think other people would be able to learn from this unfortunate experience and their story, including these deceptive business practices. Other should know and this should be shared.

Received defective piece of furniture and company would not take it back without charging 25% restocking fee. The defect was discovered after the delivery men left (within 24 hours). After a lot of phone calls (including no response from corporate office), they agreed to reduce the charge to 20%. The furniture was picked up and a few days later I received a credit on my credit card for 25% not 20% as agreed (delivery receipt and an email from the company confirmed that the credit should have been 20%). Again, I left a few messages and texted a copy of the delivery receipt showing the reduced amount (no email allowed). No revisions to my credit have been processed. They are criminals. RUN, do NOT buy anything from this company!!!!!

I bought a leather loveseat and matching couch, a set, the love seat had a cut on the back panel. The warranty department sent out a service man and the replacement leather wasnt even the same color. They would only give me a in store credit for the loveseat. GW no longer has my set that I bought together. They would not give me a in store credit for the larger couch. So I would have two different types/kind of furniture. Now does that seem fair. Their warranty department and GW does not stand by what they promise or advertise. I will never ever buy anything from them again.