4 Customer Reviews
Review from Shannon H
1 star06/30/2023
Absolutely 100% do NOT bring your Rec vehicles to **************** in *******, **. This has been the most infuriating experience of our life. They have had our side by side for SIX months and the ONLY communication have is when we call them. And EVERY SINGLE conversation is circular. Weve had instances of talking to the SAME manager hours apart and have no recall of our previous conversation. We brought our Can Am in in JANUARY for a warranty issue and a rattle. It took almost 3 months for the fuel line to come in (not their fault) but another 2 months and at least a dozen phone calls to finally get it looked at. We finally got to bring it home (May 4)and the 1st ride realized the rattle had not been fixed. We returned it to them on May 10. We called on Monday to get an update with the response being youre my 1st call tomorrow morning.as of TODAY we called and we are top priority which weve literally heard from every person weve talked to in the last six months. I have literally never encountered more incompetent management in my entire life. Save your sanity and go somewhere else!Review from Kirt V
1 star11/22/2022
Brought my SeaDoo to FPS on June 14, 2021 with a blown valve and an engine under warranty. It sat there for 6 months. They told me they were working on it. They weren't. They continued to lie about what was being done, when they received parts and what they were planning next. Warranty ran out in March while the SeaDoo was still there. Got it back in August. Yes, over a year later. The SeaDoo was leaking oil. Brought it back. In October, they told me there was nothing they could do. I asked for a meeting with the General Manager and the Service Manager. No meeting arranged. Picked it up in November. Obvious that the SeaDoo was left outside, trailer was damaged and SeaDoo had a huge rip in the seat now.Worst customer service ever. They will say that they didn't charge me for anything. Woo hoo. I brought them a SeaDoo that didn't work but under warranty. I am leaving with a SeaDoo in worse condition and no warranty. Not a positive experience in the least.Review from Dale R
1 star08/23/2022
Very dishonest. Tell you anything to make a sale.stay clear of this placeReview from Nate P
1 star05/20/2022
So I take my bike to have tire put April 28 2022 to have tires put on it. They call me 2 day after with an update and what need to be fix Great happy. Brought the bike home may 6 2022 it sat for week due bad weather didn't ride it . Went out Saturday may 14 2022 to go for a ride and the tire was flat, so take back to to fox's look at. Told him to call me when to found something they said they call Monday sometime never got call following up with me. So I call next morning and they said it's just a tube should be fix. Ok great better. They called me Thursday to tell me it's a tire now. Can't get they story straight about what wrong with my bike . I never had worst communication and customer service for the service department .I will not be taking it there service anymore
Customer Review Rating
Average of 4 Customer Reviews
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