ComplaintsforWings Financial
Credit Union
Multi Location Business
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Complaint Details
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Initial Complaint
10/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My 2 CDs were coming due. Wings rolled them over at 1.15 percent interest and charged a cancellation fee of $1000 for both CD when I refused to accept 1.15 percentI. The irony is Wings offered 4.75 percent on *************** Plan. I tried to call them for 10 days. **** couldn't do the rollover, so I waited on the phone line for 20 min per day. I got frustated and hung up. Today, Thursday, Oct 3rd I finally got thru to an agent that could help me. I exceeded the 10 day ***** period for the rollover on both CDs. The lady today said they were overwhelmed with calls the last 2 weeks. I was frustrated. They charged me $1000 penalty for both CDs. Understaffing is not my problem. If they understaffed at least hire some more help. Other companies I deal with tell you how much waiting time I have or they will call me back when they are free. Wings doesnt have any of these options. I dont think this my problem. Wings should pay me cancellation fee of $1000. Thank you for listening. I have been a member since 1982, 42 years worth.Business response
10/25/2024
Wings researched the complaint and provided a direct response to the complainant.Initial Complaint
09/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I did a mobile deposit and now I have to wait 3 days for my money to arrive in my account. This is causing an inconvenience. I would have deposited my check at a bank but there's no banks close to me and I need money to catch the bus. I ask that I get my money sooner.Business response
09/26/2024
Wings researched the complaint and provided a direct response to the complainant.Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 05/28/2023 I set up overdraft protection for account 1842. I never made any changes after that. As far as I knew it was still connected to my savings and was the account I set for overdraft protection. I never received any emails that the account was disconnected or removed from overdraft protection. I didnt manually remove it either. Today I received a notice that I had an overdraft fee and I was puzzled by it because I had money in savings. I called member services and the rude woman told me that 1842 was not connected to my savings for overdraft protection. I told her never made this change. This obviously happened when they upgraded their whole system. Their system must have swapped my checking accounts around without ever informing me that 1842 was disconnected. I have no emails or documents showing that 1842 was removed from overdraft protection after 05/28/2023. They system updates obviously swapped my checking accounts and disconnected 1842 from overdraft protection. I dont use the other account ever and it was never connected by me. She refused to listen and hung up on me. Dont use this bank. They will resolve anything. I feel completely helpless trying explain that I never disconnected 1842 from overdraft protection and their system obviously swapped my accounts around. Now I have an overdraft fee despite having money in my wings savings account. This is totally unethical to charge fees when their was money to pay the charge and I never made any changes. I want proof of when I disconnected 1842 from overdraft protection after 05/28/2023. When was this changed by me? Why dont have any emails indicating that I made a change? Their system made this change and swapped my checking accounts for overdraft protection. I want proof that I manually made this change. I didnt happen.Business response
07/17/2024
Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings.
When Wings receives complaints, such as the one made by ***************************** Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptable.Unfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization.
Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law.Customer response
07/17/2024
I am rejecting this response because: Wings closed all of my accounts for complaining about them. I have loan with them that I have to finish paying off. They are not allowing me to come to any branches to pay my loan installments. They said they will trespass me if I come on the property. They also also taking away my phone privileges. So I wont be able to make my car payment by phone or in person. They are closing my checking account so I wont be able to make my wings car payment with a wings check. This is after 2 decades of banking with them. Now they are making it next to impossible to pay off a car loan and I only have about 14 months left. All of my payments are current. This is how they will treat you. You cannot speak up about unfair overdraft fees or they will ban you from their bank and remove all options for repaying a loan. I do not recommend this CU.Business response
07/29/2024
Wings researched the complaint and provided a direct response to complainant.Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Went to retrieve funds for daughters college tuition from a 6 month CD that matured in May, less than a month ago. Was told they rolled it over because I did not let them know what to do with the funds within 10 days of maturity. I had no idea anything about a 10 day decision period. Was told I received a call in ******* and that it is on the statements. Later found out the call in ******* was unrelated and there is nothing on the statements about a *********************** $200 to get my money, less than a month after THEY decided what to do with my money. In essence I feel they held me hostage for $200 in order for me to get access to my own money. Several failed attempts to get ahold of main manager, left voicemail last week with no follow up from her. Been a member for almost 40 years. Worst customer experience I've ever received from any business, let alone a financial institution!! Certainly is nothing like the Northwest Credit Union I joined back in the 1980's. Growth has not been a good thing for customers obvioulsy!Initial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been a customer at ********************** since I was in 3rd grade, when I set up my first savings account. When it was time for me to get my first credit card a couple ******* ago, I went to talk to a banker at Wings, as it was my first credit card and I wanted all the information on which was the best one and details of card usage. I applied for the cash back rewards card. When discussing all the ins and outs of a credit card, I was told to simply pay the minimum to help get the cash back. Flash forward to this past March, after a couple of months of not being able to access my online portal for some reason (still haven't been given a reason why), I noticed a few "Interest Charge on Purchases" on my credit card. I had no clue what it was, so I had to ****** it. Turns out, it is a fee for not paying the whole credit card statement. These charges, for the ones I could at least see, added up to over $500. When I called to complain, as I felt like the banker who I had talked to screwed me over (she told me to do this form of payment and never once mentioned the possible fee), I was told a claim would be filed on my behalf to ***** but nothing would probably happen. I right away went to pay off the full amount. The next month, a payment of over $8,000 was made on my card (to pay off my statement). When I called asking why so much was made, the customer representative had no idea how it happened. I was told the only way that I could get that money back was to move it to my savings and that it would happen that Tuesday. It was over a week past that Tuesday the money movement occurred. I then had to also ask about my claim, as nothing had been communicated. I feel so screwed over and feel as if the Credit Union has stolen money because through the whole process, I was not getting clear answers and information was blatantly withheld from me. This is not a way to treat a customer.Initial Complaint
05/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My car was repossessed after they refused to accept any payments from me for missing one credit card paymentInitial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Me and my husband moved to ** and with that a lot of things changed our car insurance policy changed and were not sure why but we no longer had full coverage. Wings last month increased our car payment without notifying us so when we called they said its because we didnt have full coverage. We immediately fixed this issue and they are not willing to give us our original car payment back, we cannot afford the new car loan amount and this will sink our family. Account number *******Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
After years on banking, i will be closing my account. Suspicious charges. Impossible to connect with a live human, routed around to either get disconnected OR TRANSFERRED TO ANOTHER HOLD.Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
******************************* (husband) got a loan for his 2019 **** F150 truck from Wings Financial. At the time of the loan he requested payment coverage plan for this loan for a 100% pay off at time of death. We were assured that the plan would cover 100% that was sold to him. He passed on March 14,2024. The plan sold to him was only for 25% coverage of pay off at age 75. ******* was 76 at the time of the loan. We were verbally assured that it was 100% pay off at time of death or we would have gone elsewhere to secure the loan and coverage plan we wanted. We were denied the opportunity with false assurances of what was sold to us. I have contacted Wings Financial about this and they have only offered to restructure the loan for me. There was ****** remaining at the time of death but only ***** was paid off with the plan . Who would sell a 76 year old this plan?Business response
05/16/2024
Wings investigated ************************ complaint and responded directly to her.Customer response
05/17/2024
I am rejecting this response because:
Restructuring the loan that should have been paid off doesnt cover the debt. We have done good business with Wings for over ***** years and feel this was fraudulent coverage sold to us. Wings needs to do the right thing, and going forward make the customer aware of what they are selling them.Initial Complaint
03/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I was overcharged by $20.00 for parking by ******** on 11/09/23, on my Wings Credit Card. I have provided Wings/Visa with documentation from the hotels website shows the cost for parking should have been $15. Wings has done nothing to help me as a customer. I am requesting that ********************** apply a $20 credit to my card or checking account to offset this charge.Business response
03/21/2024
Wings researched the complaint and provided a direct response to the complainant.Customer response
03/21/2024
I am rejecting this response because: Wings FC did not attempt to provide any type of resolve.
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Customer Complaints Summary
66 total complaints in the last 3 years.
25 complaints closed in the last 12 months.