Customer ReviewsforGiants Ridge Golf & Ski Resort

The ski resort worked with other ski resorts to sell season passes. After selling the passes, Giants Ridge added restrictions to the season pass that greatly limited use, tricking people to show up and have to pay full price because their season pass would not work.

My husband and I got married at ************, and we paid in full for a room at the Lodge for 2 nights due to a 2 night minimum requirement. This came to a total of over $650. We intended to, but did not have a chance to check in on the first night of our reservation due to our rehearsal dinner taking longer than expected, and many family and friends arriving to visit. The Lodge did not attempt to contact us when we did not check in the first night we had our room booked. On our actual wedding night, we attempted to check into the room and the front desk staff told us that despite us having paid for the room in full already for 2 nights, they would not check us in because we had not checked in on the first day of the reservation. In my wedding dress, and my husband in his tuxedo, we spent 25 minutes arguing with the front desk about the situation. By the end of the ordeal, the staff member threatened to call the police on us if we didn't leave. We have never been treated so poorly in our entire lives by any hotel in any circumstance. We contacted the owner of the property afterwards and were refunded only half of our reservation cost because of the fact that we had argued with the front desk staff, and their staff member made comments that we were rude. We explained that we were obviously upset by the situation and that their staff member had in fact been rude to us, and handled the situation extremely poorly. Nowhere does The Lodge state that they will cancel an entire reservation if check in does not occur on the first day, and they did not attempt to reach out to us at all to prevent this situation. Our family and friends brought in well over $10,000 of revenue to The Lodge for our wedding, and we believe that the staff member should have been able to find some way to accommodate us being it was our wedding night, and because we had already paid in full for a room for 2 nights. Knowing all of this, the owner responded that we had been "fairly compensated".