Business ProfileforGuns.com LLC

I recently purchased a “certified” used firearm from GUNS.COM. The condition was listed as “very good” and the pictures showed minor wear. I spent over $500 with the FFL transfer fee. When I received the firearm it had a large crack in the length of the fore-grip. When I contacted customer service for the return and refund they stated the following: “Oct 31, 2024, 12:26 PM CDT Hello, Thank you for sending the transfer receipt. We will be sending the prepaid shipping label in a separate email. We understand that your expectations of the firearm's condition may differ from our assessment. We stand by our condition ratings and acknowledge that some wear and finish issues are common with used firearms. According to our policy, returns are subject to fees unless there is a mechanical malfunction” GUNS.COM referred to the crack in the stock, “some wear” and was not willing to refund the purchase amount. They refunded $365 which is minus 15% “restocking” fee and the $30 return shipping. Based on their response and handling of the matter I will not do business with GUNS.COM in the future. As a company that interacts with customers on a daily basis Guns.com demonstrates a lack of integrity, moral compass, and any resemblance of customer service. Thank you.