77 Customer Reviews
Review from Michael/Anne C
1 star08/10/2024
My husband bought me the most beautiful blue diamond pendant. After a few days, I cleaned it with a jewlers cloth. Every part of the pendant, except the center blue diamond. BTW, there were no cleaning instructions in the description or with the pendant. When I called Stauers the young man was really obnoxious and said that everyone knew to clean this pendant with toothpaste and toothbrush. I was still under warrenty so they had me send mine back and they replaced it with a pendant equally as dark s the first one had become. Eventually we went through 3 replacements before we agreed that I would return my order and they would credit my account with the $300+ that my husband had spent on this miserable penant. My husband, a few holidays later, gave Stauers a second chance. He bought me an amethst set with necklace, earrings and a bracellent. Within a week of daily wearing the bracelet just fell apart. It seemed the Thread or any other material they might have used just broke from the clasps. They replaced the bracelet but their tone was one of not believing it broke on its own, and implied I had broken it. Well, you do know that some of their jewelry is gold plated. So was the clasp of the bracelet. Well the gold plated clasp is now silver looking. All of the gold plate has rubbed off. So, now, when I get anything from stauers, it goes straight into the garbage.
Stauer, LLC Response
08/15/2024
Thank you for your message and for sharing your concerns. At Stauer, we take great pride in the quality, service, and value we offer to our customers. Our mission is to provide unique and affordable products that meet high standards of craftsmanship and customer satisfaction.
Our Quality,Service, and Value Guarantee ensures that every purchase can be thoroughly examined in the privacy and convenience of your own home or workplace. If for any reason a customer is not satisfied with their purchase, they have a 30-day return privilege (unless otherwise stated) for a full refund of the purchase price, excluding shipping, handling, and insurance. According to our records your item was purchased 12/13/2023. It is outside of our return policy. Gold plated jewelry does need to be handled with care. You would want to be sure to avoid exposure to harsh chemicals, remove jewelry before swimming or showing. ****** care can prolong its lifespan. We were unable to reach you by phone, if you would like to further discuss your concerns please contact our customer service team at ************ M-F 8 am to 5 pm CST.
Review from William B
1 star07/10/2024
2yrs and you can't set the date , light doesn't work. Its crap.Stauer, LLC Response
07/11/2024
Thank you for your message and for sharing your concerns. At Stauer, we take great pride in the quality, service, and value we offer to our customers.
Your purchase is just outside out 2-year limited warranty; however, we will honor it for you. Please contact our customer service team M-F 8 am to 5 pm CST at ************ or by email at ****************************************** for warranty details.
Your concerns are important to us, and we will take them into account as we work to enhance our products and services. Thank you for giving us the opportunity to address your concerns.
Review from Gordon K
1 star06/14/2024
Stauer ripped me off. I bought a watch , it didn't work so sent it for replacement. They claimed I owe $900 for a purchase I didn' make, kept my watch and no refund or replacement. I am retired and on a pension and hey do this? That is fraud.Stauer, LLC Response
06/18/2024
Your replacement watch order is processing and will be shipped soon. The previous balance owed has been written off and there will be no further collection efforts. Thank you for giving us the opportunity to address your concerns.Review from Guy W
1 star05/17/2024
I placed an electronic order with Stauer on March 14. The order # was W4xxxxxxxx001 and it was a bundled item "54245 AQUA ON THE ROCKS NECKLACE & EARRINGS SET." When the set arrived, the necklace was tangled up and my wife said the plating was partially missing from the chain. My wife called Stauer customer service who asked us to return the chain in the prepaid envelope sent with the order. We sent this prepaid package back promptly. We have called Stauer several times and have had several promises to replace the chain. So far (2 months later) we have not received the replacement chain. I find their business practices horrible. Please file a complaint on my behalf.Stauer, LLC Response
05/20/2024
We do apologize for the inconvenience and delay in processing your exchange. Your return has been received and new exchange order is in place. Expect delivery in 3 business days. We appreciate your business.Review from Kathy K
1 star04/07/2024
The salesman named Mark calls directly to talk to my mother. They sent my mother at the end of December an item in the hope that she would "like the item and keep it". They also sent a bracelet that was returned. They withdrew the money from her checking account without authorization. AFTER, I asked them in an email, to send a detailed invoice so we would know for sure how much was owed on the bill so we could pay them. Which they would not send because I, her daughter, was not on the account. They then talked her into buying a ring and then withdrew without authorization again, another 209.00 from her checking account for the ring. Never received the refund. I believe they are taking advantage of an elderly person in the hope they will not remember. My mother is 87 years old and has mild dementia. They also asked for a copy of POA which I refuse to give a copy of to these people.Stauer, LLC Response
05/14/2024
Thank you for bringing your concerns to our attention. We genuinely care about the well-being of all our customers, and we take your feedback very seriously.We are here to support you and your mother through this process. Please contact our customer service team directly to discuss the steps needed to provide the *** which allows us to work directly with you and any other concerns you may have. We are committed to making this right and appreciate your cooperation.Review from Geoff S
1 star03/29/2024
I ordered a wooden, walking stick from Stauer. It arrived bent & warped! I think it came out of a warehouse with no heat. I had to pay returns shipping onj it. like $20. The Company was SLOW to give me a refund & didn't seem to care that it was DAMAGED & a real REJECT.. Appears they will try & send you whatever they have laying in their warehouse & HOPE that you don't notice. All I can say aboyut them is "BEWARE!"Stauer, LLC Response
05/14/2024
We understand how disappointing it can be to receive a product that doesn't meet expectations, and we apologize for the inconvenience of receiving the warped walking stick. The order in reference was refunded 02/15/2022.Review from Cindy H
1 star03/01/2024
Low quality product aimed at the elderly. Their sales agent directly calls my father who has dementia, and there is a $5000+ on his credit card bill. My father says the jewelry that arrives has much smaller stones than pictured. Why does this business still exist.Stauer, LLC Response
05/14/2024
Thank you for bringing your concerns to our attention. We genuinely care about the well-being of all our customers, and we take your feedback very seriously. We are here to support you and your father through this process. Please contact our customer service team directly to discuss the steps needed to provide the *** which allows us to work directly with you and any other concerns you may have. We are committed to making this right and appreciate your cooperation.Review from Alan P
1 star02/26/2024
Warning! Do not purchase from Stauer. Their watches are not worth the prices they ask for. Their metal surfaces tarnish and their fake “genuine leather” bands quickly fall apart. They only have a 30 day return policy and after that, one can expect a “tough luck” attitude. You are better off buying a cheap Chinese watch at Marshals, at least they have a much better return policy for items they don’t even manufacture. They also charge a ridiculous shipping charge.Stauer, LLC Response
02/27/2024
Thank you for bringing your concerns to our attention. We take all customer feedback seriously. We do offer extended warranties for some of our products to ensure your continued satisfaction and provide added confidence.Review from Cleta C
1 star02/06/2024
I've placed several orders. I just made an order by phone for the dolphin pendant for 39.00. Looked online, and it is 29.00. I have yet to use one of the $50 coupons. I still have 3 coupons sitting in front of me. Shipping/insurance is ridiculously high. Quality of merchandise is not that great. Very disappointed with Stauer and their policies and products.Stauer, LLC Response
02/08/2024
Thank you for your feedback. Promotional offers cannot be combined. Our shipping and handling charges cover all associated costs and services including labor, materials, packaging, carrier and processing costs.As a courtesy, $10.00 has been refunded back to your card. We appreciate your business.Review from John K
1 star01/29/2024
If you think Stauer must be a good product because Smithsonian Magazine runs their ads, think again. The Stauer watch I ordered from the Smithsonian ad simply did not work. Not at all. Not for even one second. I paid Stauer a total of $56.64. The price of the watch was $29.95 and Stauer charged $26.69 for shipping and handling. In the original shipping package, Stauer provided a mailing label for me to use in case I wanted to return it. But if I use the mailing label, Stauer will deduct $12.50 from my refund. So I won't get back $29.95, I'll only get back $17.45. In short, if I return my useless watch to them, Stauer will have gotten $39.14 ($56.64 - $17.50) of my money AND will also get their watch back, which they will then, no doubt, send to some other victim. To prevent them from doing that, I am going to keep the useless watch. The whole scheme is a shame on both Stauer and Smithsonian Magazine. On the lovely made-in-China box Stauer provides for shipping your product, Michael ********* congratulates you on making such a fine purchase. I guess it's nice of him to congratulate you for being a sucker.Stauer, LLC Response
02/08/2024
Thank you for your feedback. Pre-Paid Smart Label located on the front of your invoice on the bottom right-hand corner. If you use the pre-paid label, no postage is required. Exchanges are FREE! For product returns requesting a refund, the $12.50 shipping fee will be deducted from your refund. No postage will be deducted if returned on your own, not using the pre-paid label. We will contact you to further discuss your concerns.
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