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            Customer ReviewsHeartland America

            Online Retailer
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            15 Customer Reviews

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            • Matiyas A

              07/19/2024

              I been loyal customer for the last nine years, great item and wonderful customer service. I recommended this service.

            • Vernelle W

              04/11/2024

              This company robs old people! My father purchased wireless headphones for $29.99 plus shipping and others fees. They are for Australia or New Zealand! Not for United States of America! It will cost him more to return it than to just accept he’s been taken advantage of! I’ve read enough in their sales magazine and I just want to warn people! Don’t buy from these crooks!

              Heartland America Response

              04/12/2024

              I'm sorry to hear about your father's experience with our company. We take customer satisfaction seriously, and we apologize for any inconvenience caused. Please ask your father to contact us directly at reviews@heartlandamerica.com regarding his headphone purchase, and we will be more than happy to assist him in the return process. We strive to resolve any issues promptly and ensure our customers are satisfied with their purchases. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

            • ross g

              02/29/2024

              Intentional misleading advertising Feb 2024 brochure. I will not do business with a company that shows total charges of $49.99 in online 'Checkout' screen then, upon selecting my PayPal account was a higher amount (no matter what their reason); in this case, with added tax and shipping charges. Surprise! If I had clicked my mouse, I would have been charged $66 when prior pages (including entering a coupon stated "free shipping". Contacted a rude customer service rep on the phone; insistent to sell me additional items, concluded I have to pay for shipping according to a different rule. "Total charges" on the preview page (including shipping and sales tax) must match when the site switches to payment options page which is difficult to 'back out' of.

              Heartland America Response

              03/01/2024

              Hi ****,

              We value your feedback and regret any inconvenience caused by the discrepancy between the displayed and final charges during your checkout process. It's important to us that our customers feel confident and informed throughout their shopping experience. We'll investigate the matter internally to prevent similar occurrences in the future and will also address any customer service interactions that did not meet our standards of professionalism and courtesy. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future. Please feel free to contact us directly if you require any further assistance or clarification.

            • Michael G

              02/15/2024

              Charged my 83yr old mother with dementia for 2 subscriptions totaling $93.26. When I called they stated they sent 2 notices in Oct. When I told the lady the situation, she was very indifferent or sympathetic to the situation.

              Heartland America Response

              02/19/2024


              We're truly sorry to hear about the upsetting experience your mother had with our subscription services. We genuinely apologize for any inconvenience or confusion caused.
              Understanding the seriousness of the situation, we're committed to addressing this matter promptly and thoroughly. To assist us in investigating further, could you please provide us with the order information or any relevant details regarding the subscriptions involved? Your cooperation will greatly aid us in resolving this issue effectively.
              Once again, we apologize for any distress caused and appreciate your assistance in resolving this matter. Please don't hesitate to reach out with any additional information or concerns.

            • Miriam S

              08/03/2022

              I recently placed an order with Heartland. It was not as I expected, and I wrote to let them know. I could not believe the prompt attention it was given! This company has a gem in Trisha Swain!! She went above and beyond to make things right. Great job, Trisha!! Thanks for all of your help! I will definitely shop with this company again!! Miriam Shellenbarger

              Heartland America Response

              08/04/2022

              Hi ******, it was a pleasure assisting you! We really do appreciate you as a loyal Heartland America customer! Thank you for your feedback!

            • Nicole G

              06/30/2022

              Great customer service & quality products! I've been happy with each purchase and will continue to be a repeat customer!

            • George J

              06/29/2022

              I ordered for the first time and I am very happy I did. Recieved my radio and flashlights quickly and both work perfect! Even joined their 10% dicount which comes with a 10 dollar heartland coupon!

            • Doug P

              06/29/2022

              The product I received was exactly as described and I saved significantly vs buying it on Amazon (the exact same product).

            • David C

              06/29/2022

              Lots of products you just can't find many other places, and the prices are right too. Sign up for emails, there's always good deals and coupon codes in them. Fast shipping and customer service is real and helpful.

            • Jessie B

              06/29/2022

              Great selection of products and very friendly customer service reps.

            Customer Review Rating

            3.8/5

            Average of 15 Customer Reviews

            Contact Information

            8085 Century Blvd

            Chaska, MN 55318-3056

            Visit Website
            (952) 361-3640

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/9/2021

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

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