ComplaintsforMr. Furnace Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Mr. *********************** a year ago, to put in a new boiler heating system and to repair existing leaky pipes. A little more than a month ago I noticed there is still a leak. I now have antifreeze leaking in my basement, causing ************** I have tried for a month to get somebody to come out and fix this problem. They will not answer their phone and they will not return my calls. My husband and myself have left several messages to no avail. I have now hired a different company to come fix the problem. Unfortunately, I won't have the warranty that I would have had with Mr. ********************* I would like Mr. ********************** to cover the upcoming cost that would have been under warranty with them.Business response
04/23/2024
Customer Purchased a home that had been foreclosed on. The boiler was bad. We had given a quote to customer to replace the boiler, as an empire unit. Once we got boiler up and running, it came to our attention that pipes surrounding the boiler must have been frozen and burst previous to the install. We replaced and secured any damaged to the pipes that we could see and did not charge the customer any additional cost to do so. We Also had explained to the customer that we could NOT see the pipes further behind the areas covered with sheet rock, so there may be further damage to the pipes that had been frozen. Customer understood, that would be their responsibility to have them checked. Nearly a year and a half later, the customer calls with complaint of a leak. we sent a tech out to check, and the leak that they had reported was no where near the boiler, the new pipes or fittings that we had replaced. We told customer again, that we had warned of further leaks because of previous frozen pipes. Did they follow up with a plumber to check damaged pipes in the 1.5 years? No. Sorry, but our install was not the issue here.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.