ComplaintsforChamorrita Charters
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Complaint Details
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Initial Complaint
03/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I won a half day charter trip from Chamorrita Charters in a Christmas gift drawing in early 2020. We attempted to book the trip in 2020 but weren't able to because of Covid and limited business hours. He told us, in writing, that we could use the gift certificate in 2021. We made a number of attempts to book something for 2021, and were finally able to book an outing for May 23, 2021. However, the owner of the charter service cancelled our trip on May 21 due to bad weather. At that time he said that he was booked solid through the rest of the summer but would let us know if there was an opening due to a cancellation. We checked back a couple times but were never able to book the trip. We called this morning to try to set up a trip for this summer and he just laughed at us. He said that it was something he had donated and he had no obligation to honor it at this point, I have a copy of the gift certificate and the emails between us and the owner for the past 2 years. It's my belief that he made that donation without ever intending to honor it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.