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            • Starkey

              6700 Washington Ave S Eden Prairie, MN 55344-3476

              BBB Accredited Business

            Business ProfileStarkey

            Hearing Assistive Devices
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            6700 Washington Ave S

            Eden Prairie, MN 55344-3476

            Visit Website
            (952) 941-4601

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            Customer Reviews

            1.09/5

            Average of 11 Customer Reviews

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            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/24/2021

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President and CEO Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 29 facilities and does business in more than 100 markets worldwide. Learn more at starkey.com. 

            Business Details

            Headquarters
            6700 Washington Ave S, Eden Prairie, MN 55344-3476
            BBB File Opened:
            7/1/1973
            Years in Business:
            55
            Business Started:
            5/6/1969
            Business Started Locally:
            5/6/1969
            Business Incorporated:
            7/17/1969
            Accredited Since:
            2/24/2021
            Type of Entity:
            Corporation
            Alternate Business Name
            • Starkey Laboratories, Inc.
            Business Management
            • William F Austin, Founder/CEO
            • Karen Spaeth, Chief Marketing Officer
            • Michael Scholl, Chief Compliance Officer
            • Brandon Sawalich, President
            • Jonell Lundquist, Communications Manager
            Contact Information

            Principal

            • Karen Spaeth, Chief Marketing Officer

            Customer Contact

            • Karen Spaeth, Chief Marketing Officer
            • Jonell Lundquist, Communications Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I've been paying to extend the warranty service on my hearing aids for two years and when I had to have my hearing aids sent in for service I was told sorry that part of your hearing aid is not covered; that will be $259.00. Thank you for doing business with us, we value you as a customer.
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            Read 5 More Complaints

            Customer Reviews

            11 Customer Reviews

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            Most Recent Customer Review

            Michele M

            11/08/2024

            I would go with any other vendor than this company. I went to the Shakopee, MN site to get hearing aids that were covered by insurance. I requested in the canal hearing aids but was told that they were not covered (which is not the case). I was given Stakey hearing aids that fit behind the ear. However, the fit is wrong and they keep popping out of my ears. Plus my ears hurt from the hearing aid rubbing the backs of my ears. I was told the customer service phone support was only for cash paying customers. I contacted the Shakopee office, but they did not return my messages. I can't be seen in the office for a couple more weeks (I've been wearing for 3 weeks already). Yesterday I finally returned the hearing aids. This return was only successful because my husband told them we were not leaving until returned - the receptionist wanted me to make an appointment to return them, which would have been very near the end of my return window. I am going with another vendor who will fit me within the canal hearing aids and will provide timely service for fitting issues.
            Read 10 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

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