Customer ReviewsforLifetouch Inc

The customer service is terrible. The management is terrible. Unsatisfied with the entire process and the 50 mins it took on the phone to get the pictures order that from the looks of the previous reviews will b c***

Absolutely horrible customer service during my experience trying to see the proofs of school pictures! I would not recommend using this service if you can find better options!!

So unprofessional, I dont even understand how they continue to get contracted with schools. This will be my THIRD year of receiving the wrong childs photos, while my actual childs photos are being sent to the wrong family also! I thought privacy was very important to LifeTouch?? To top it off, they didnt send what we ordered this year! Only the ********* cards. Ive spoken to THREE representatives about the issue already & they just avoid my questions/concerns & tell me they understand & the issue will be escalated to the privacy department, & that the privacy department would reach out to me about my concerns. Well, its been 2 weeks & still, nothing. Shutterfly is going to be ruined due to LifeTouchs bottom of the barrel services. Not signing up for c*** next year & would rather take them to a local photographer.

I have children at two different schools and Lifetouch charges different prices for the exact same product or packages. This seems like price gouging to me, I am not sure why this Company thinks it is ok to charge a higher price for the same product at different schools. Their customer service is trash. Id rather dive head first into a shallow abyss that ever have to deal with this garbage company again.

Atrocious experience. They sent us pictures of the wrong child. After two hours with their customer service representatives trying to get them to send us pictures of the correct child, I had to give up and get back to work. Their customer service reps * after the first hour * refused to pass the matter on to a supervisor * and by the end of that second hour I still had never managed to contact one. It wasn't until the next day that the matter finally * maybe * got resolved (we'll see when the photos actually arrive). Their website is also absolutely awful to navigate * but that's a totally different issue.

*************. Takes days to upload portrait proofs, no customer service, the representatives and account specialist are completely unresponsive to calls and emails, and the photographers are inexperienced. I would never recommend Lifetouch to any school or family wanting portraits. They have sincerely declined and she consider completely shutting down, coming up with a better business model, and rebranding themselves!

Lifetouch is horrible. The ONLY reason they manage to stay in business is because they have monopolized the school photo niche. If you want your kids yearbook pictures to share with family, Lifetouch is likely your only option (or some other weasel company that has the photo contract for your school)I ordered items from my son's senior year (photos and couple other "trinkets"). They sent some of the items but 1/3 of the order was missing. I called their 1800 number for help on the order. I gave the **** the order number. He couldn't find my order that way. Then he asked my name and email. I gave him both and still he couldn't find the order. He put me on hold for 15 minutes, still couldn't find any order info. (I had the email for the order with number and itemized receipt)Finally the first rep gave up and said he needed to transfer me to "a different that can help with this kind of problem". But don't worry I won't have to repeat all the info. After getting transferred, of course, none of what I already said was transferred to the new department, so I had to repeat all of the info. The second rep never said he found my order details. He asked me to read the entire email order and tell me what was missing!!! So I guess the second rep also couldn't find my order but wouldn't say so. At this point, I really didn't care about the missing items. I was more interested in how deep the rabbit hole goes. Long story short... do not use Lifetouch for anything. Take the pictures yourself or order digital prints if you have the option. Of the items that did arrive the photos are printed on very low quality paper. It barely feels like photo paper. Would give 0 stars if possible.

If I could rate a negative 100, I would. I dread using this company but I want actual school pictures. I wish I could send my own photographer than to use theirs. I have two boys, currently 5th and 2nd graders. Last school year, my 5th grader was sent home with his brother's pictures. I used the online chat, I was told they would mail the correct pictures, never received anything. One month later, I use the chat again, I'm told the same, they will mail it out. Two weeks later, I follow-up, STILL no pictures have been mailed. After complaining how horrible their customer service was and asked to speak with a supervisor, they granted my a refund and mailed my picutures for free. That was the only thing they have done good. This school year, I'm trying to pre-order pictures before picture day, I see that my 5th grader's profile picture has his brother's picture and he (the 2nd grader doesn't even attend that school anymore) so I get on the chat again to make sure they don't mess up my pictures and the person on the chat tells me that I should let the teacher know so that the teacher can explain to the photographer and upload the correct pictures with the correct name. How does this make sense, I just don't understand. The teacher has nothing to do with their errors. That is not the teacher's responsibility. That is an internal issue.They are EXSPENSIVE and their customer service sucks! They NEVER allow you to speak with a supervisor. They don't provide with any numbers. Everything about them and how they operate is just bad business.I do not recomend using them. Please avoid them if you can.

Horrible online ordering. Doesn't work, can't check boxes, no customer service. Enough said, there has got to be better out there, this company is crap!

We have children at two different schools and Lifetouch charges different prices for the exact same product or packages. This seems like price gouging to me, I am not sure why this Company thinks it is ok to charge a higher price for the same product at different schools. Unfortunately this is way that Corporate America is treating customers now. Just really shows a total disrespect to families.