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            Business ProfileCrankyApe.com

            Online Auctions
            BBB accredited business

            Contact Information

            1101 Spiral Blvd

            Hastings, MN 55033-4071

            Visit Website
            (651) 291-2390

            Business hours

            8:30 AM - 2:00 PM
            Business Hours
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 2:00 PM
            Closed

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            Customer Reviews

            2/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 5/12/2017

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            According to the information provided by the business they offer RV and boat sales. 

            Products & Services

            CrankyApe.com offers Re-market specialty vehicles to the general public.

            Business Details

            Location of This Business
            1101 Spiral Blvd, Hastings, MN 55033-4071
            BBB File Opened:
            4/4/2005
            Years in Business:
            23
            Business Started:
            9/4/2001
            Business Started Locally:
            9/4/2001
            Business Incorporated:
            9/4/2001
            Accredited Since:
            5/12/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:00 PM
            T:
            8:30 AM - 5:00 PM
            W:
            8:30 AM - 5:00 PM
            Th:
            8:30 AM - 5:00 PM
            F:
            8:30 AM - 5:00 PM
            Sa:
            8:30 AM - 2:00 PM
            Su:
            Closed
            Business Management
            • Brian Livingston, Owner
            • Mr. Phil DeBilzan, Owner/Manager
            • Arnie Baker, Operations Manager
            Contact Information

            Principal

            • Brian Livingston, Owner
            • Arnie Baker, Operations Manager

            Customer Contact

            • Arnie Baker, Operations Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/05/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I've bought 4 affordable cars in the last 4 years. First car 07 Yukon, F350 Superduty, 07 Suburban and lastly a 2012 Equinox. I wanted to get that out the way as I have always supported the business and until August 24th 2024 On August 21th 2024 I won an auction for a 2012 Equinox; on August 24th, 2024 I went to crankyape to pay for and pickup the vehicle.Firstly again I've bought many vehicles I eneter the reception doesn't greet us she just look at us and stare for about 2 mins before continuing on with the client she was already helping. Ok fast forward it's my turn the receptionist was racist it's no other way to put the interaction other than pure racism in 2024 in ********* one of the most diverse places. Anywho it's September 4th 2024 I go to the dmv to get me special plates as I already know the dealer only issues basic standard plates I didn't want that even though I paid them $10 for the plates I opt out and proceed to buy my own. While at the dmv I was told that the paperwork wasn't done correctly what paperwork the paperwork that was done at Crankyape. Lots of information was not entered correctly which cost me money that I didn't plan on spending. So I look at the paperwork and sure enough the receptionist didn't even enter my DL correctly so I want my $100 for my documentation fee back. I had to correct the documentation at the dmv also my transaction fee back. Why am I paying for a service that Wasn't done accurately MY DRIVER LICENSE INFORMATION WAS NOT ENTERED CORRECTLY FURTHERMORE THE ADDRESS SHE DIDN'T EVEN TRY TO PUT IT CORRECTLY. I just purchased a 07 suburban in March? Using the exact same information and had absolutely no problem. She didn't even attempt to put the correct address and she even asked if I wanted the address on my ID or the address on file I said my iD she used half the address on file. If I have to pay the dmv to correct my issues the dealership didn't do correctly than I feel the dealership should be responsible .
            Read More
            Read 11 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sean R

            08/26/2024

            No matter what one says about their experiences with crankyape it is never crankyape's fault according to them. How many auction houses do not let the bidders see their bids in a portal after bidding? Is that normal? does Proxibid do it? Does Ebay do it? Does anyone else that is a major auction house have a system where one places a bid of any kind and there is no email acknowledgement or a place in the portal of that business where one can see their bid and the status of it? Many have posted online about how Crankyape leaves out clear..very clear damage or issues in their advertisement. My first buying experience was Unit 125285. See the note about the staining on the ceiling? In real life that means a combination of extreme smoke and the smell of a biohazard that made the unit uninhabitable without thousand and thousand of dollars of removing every soft item and discarding it with multiple professional grade chorine odor remover. My last experience was Unit 137383. I had placed 2 make an offer BIDS and two were rejected. I then sent a email via the crankyape website link on the listing and asked if it smelled and referred to my past experience. I received no response but took the risk to Make and Offer BID again. The popup window that acknowledges these bid popped up as usual and it was the normal your offer will be submitted to the seller. The auction ended at 2am the next day. I never received a rejection bid. My wife spent all day Sunday waiting to get the email that we won since no rejection ever came. I called the office and the rest goes down hill much quicker with the typical crankyape behavior of blaming everyone except themselves. I think, we must push for the State and Federal Government to investigate this business from top to bottom. It is not a normal functioning auction house. Soon, someone from crankyape will comment on this post...remember liars are never honest and watch what they come up with.

            CrankyApe.com Response

            09/10/2024

            Looks like there was some miscommunication with customer service.  They thought you had bid on the unit when it was live, rather than a make offer bid.  That said, your offers were rejected by the seller. There was a delay in response to your 8/24 offer because we were closed until 8/26, which we then rejected the offer.  We do apologize for not getting back to you about the odor question and I will handle that on our end.  We're always striving to improve and you have brought to our attention some items worth looking into.  Thank you.
            Read 9 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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