2 Customer Reviews
Review from Nancy H
5 stars03/12/2024
A few years ago we watched a crew remove a huge tree from our neighbors lot. We were very impressed. June of 2022 we needed two trees removed from our adjoining lower lot so we contacted our neighbor and got their name, Matt Ohrt at Majestic Landcare. Again we were very impressed as the tress were huge and all the debris has to be brought up a steep bank. December 2022 we needed a giant oak trimmed and several small trees removed so we called Matt again. They did a beautiful job. Now it is time for spring clean. Our lower lot and the steep hill was covered with small trees and brush which needs to be cleared every few years. Not only did they clear out all the brush, removed some dead branches on a huge Basswood tree and removed a small tree trying to grow in our large oak. Everything had to be hauled up the hill. They did a fantastic job. We highly recommend them, and will continue to hire them again when needed.
Majestic Landcare, LLC Response
03/13/2024
Thank you, *****, for taking the time to share your review with us. We truly value your business and appreciate your feedback. Your satisfaction is our top priority and we are thrilled to hear that you had an outstanding experience with us. Majestic Landcare is committed to providing our customers with the highest quality service possible. We believe that our customers deserve nothing but the best and we are constantly striving to exceed expectations. We look forward to serving you again soon.Review from Kevin B
2 stars06/22/2023
Their Services performed were good but the Owner does not stand by his word. I do not continue working with someone or a Company that does not honor what they say. I cannot trust someone running a business that has someone in charge of it that works this way in Life or Business. So I would be careful dealing with this business.Majestic Landcare, LLC Response
02/13/2024
Majestic Landcare had to cancel your services due to non-payment for the services already completed and rude comments.
We had to invoice you separately for this year's spring cleanup, and the prices were always listed on your contract. We did not deceive you or inflate the price. We understand that there *** have been a miscommunication over the phone, and we apologize for that. We made changes to our contract this year for our spring and fall clean-up prices, which were based on "time and materials." This was not meant to be a surprise, and we emailed you a contract where everything was clearly stated,
We apologize for any misunderstandings that *** have occurred this year because of the revised contract language. Our goal is to make our contract language as straightforward as possible. Reading the contract is essential, and we will stress this to all our customers going forward.
Customer Review Rating
Average of 2 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.