Customer ReviewsforHero Plumbing, Heating, Cooling, Drains & Electrical

Deceptive practices indeed! Do NOT engage with this company whatsoever! Called them to fix a shower flow issues on a little used bathroom. Scott F gave me four options from $195 service call to a $2000 package. I told him that bathroom is used very little so I wouldn’t be paying anywhere near $2k to fix it. He quoted me $75 for parts and needed to return the next week. I paid $195 for the service call. He returned the next week and installed the two parts in less than 30 minutes. Charged me $1800, in addition to the $195 I paid. No authorizations, no receipts. When confronted he said the office would send the receipts and ran out the door. So when I said there is no way I am paying 2K to fix a little used bathroom, that is exactly what he did. Called the office to complain and get any authorization or receipts. The needed my email address since they didn't have it (yet Scott F said they would send the authorization and receipts!) liars and cheats - still no pre-authorization on costs and the signature on the receipt is just a squiggle. While the 'receipt' didn't have much detail I did google the cost of the parts and they were about $75, so this company charged $1725 to my card for 30 minutes of work. Office said they would file an internal complaint and call me back. I have made 5 attempts to talk to 'Amber' - she never calls me back, the office refuses to schedule a time for us to talk, that I just need to keep calling and hope that she isn't on the phone. I am trying a number of avenue to get my money back and I'll post any positive results so that others can follow.

**** has tried reaching out to ***** to resolve this concern. As it has been difficult to reach via telephone please email ************************** This is the quickest way to reach ******* to discuss this matter. We would be happy to resolve this concern for *****.

We were first time home buyers in 11/2023. Hero has great Google reviews, but prides themselves on taking advantage of people like us with little knowledge. Our inspector told us to ground our outlets. Hero stated our entire house had to be rewired and that it was unsafe. This was the first of many scare tactics they used on us to get us to buy in to their exorbitant plans. We were quoted $13,000 for a rewire, which we accepted. The sales individual tricked us into signing up for their Happy Club, because it “gives us a discount.” We are now paying monthly installments that then incur a finance charge. We called them for a tree root issue a few months later and were quoted $15,000. They stated they will need to dig up the front yard and get a permit from the city. We spoke with another company and they fixed the issue for $400. Being in the Happy Home Club, we wanted to utilize our free AC inspection. The person who came out did not inspect the thermostat wiring and stated we needed a whole new system. We were quoted $10,000 to replace the furnace and AC. A local contractor fixed the AC issued for $200 and will be visiting us in the fall for the furnace issue. We are thoroughly disappointed in our experience with Hero and would not recommend them to anyone.

Hero would like the opportunity to resolved the concerns listed. This is the first we are hearing of the concerns the ******** have in regards to work and quotes that were provided by our technicians. Please reach out to ************************* or call ************ to discuss concerns.  

Please provide an actual email and phone number to reach out to. Stars do not provide anyone to reach out to.

They do not honor there ongoing maintenance inspection program at all. Not problem collecting monthly fees. But they continue to cancel appointments for the inspection and tune up.

We do apologize for the misunderstanding regarding the process of how Hero does inspection calls. Also in the event we need to reschedule an inspection we do offer the customer a incentive. Unfortunately **************** wouldn't allow our representatives to talk and hung up prior to them being able to de-escalate his concerns. ************* has tried to reach out to the customer and left a voicemail to call us back. We'd be happy to see if we can come to a mutual resolution. 

Sump pump replacement Model S3033 Anyone could buy directly online for $270 A contractor like Hero could definitely get a lower price on volume discounts Soooo................................... Sump pump $270 Assume 50-100% markup $405-$540 1 hour labor installation (generous) $250-$300 No add'l work performed Total project cost/installation $655- $840 Billed/charged $1,728 Outrageous overcharge !!!! Price gouging/unethical at best BEWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hero installed ********************** sump pump 2 years ago on 5/2/2022. We have been in contact with him regarding how ****'s pricing is configured. **** provides quotes prior to any work being done with a signature that the customer agrees to the cost of service. Our pricing reflects what Hero needs as a business to be able to continue providing quality service to our customers. We understand we are not the least expensive company a customer can go with. That is the reason Hero provides up-front pricing prior to any work being done, so the customer can make an informed decision. ****************** was given the opportunity to decline the services if he felt the cost was too high. He also has had ample opportunities to address the issue sooner, as we have serviced his home and spoken with him multiple times since 05/2022. Had he brought this issue to our attention then, we would have been able to address the concern based on relevant factors at that time.